Wellness Client Relations & Front Desk Coordinator

agelessmenshealth; Austin (TX); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

Competitive salary

Full-time, Mon-Fri

Comprehensive benefits package

Tuition reimbursement

Free and discounted services

Job summary

Ageless Women’s Health in Austin, TX is seeking a Client Relations Manager to lead front desk operations and drive patient growth. This role centers on a warm patient welcome, smooth appointment flow, and accurate insurance coordination.

You will build lasting relationships, follow up on wellness plans, and assist with community outreach at local events to attract new patients.

We offer a competitive salary, full-time on-site schedule, and a comprehensive benefits package.

Qualifications

• Excellent communication and people skills.
• Experience in customer service, sales, or front-desk coordination.
• Strong organization and attention to detail.
• Comfortable discussing payments and insurance with professionalism.

Responsibilities

• Greet and check in patients with warmth and professionalism.
• Manage appointment scheduling, checkout, and payment collection.
• Assist with insurance verification and documentation.
• Follow up on unpaid balances and billing questions.
• Build strong relationships to support return visits.
• Conduct follow-ups to keep patients engaged in wellness plans.
• Maintain high level of customer service and care.
• Respond to new patient leads from phone, web forms, and email.
• Schedule consultations and convert leads into appointments.
• Recommend additional services that align with patient goals (HRT, IV therapy, vitamins).
• Attend local events to promote clinic services and drive new patient interest.

Skills

Excellent communication

Customer service/sales/front-desk

Strong organization

Payments & insurance discussion

Job description

Ageless Women’s Health in Austin, TX is seeking a Client Relations Manager to lead front desk operations and drive patient growth. This role centers on a warm patient welcome, smooth appointment flow, and accurate insurance coordination.

You will build lasting relationships, follow up on wellness plans, and assist with community outreach at local events to attract new patients.

We offer a competitive salary, full-time on-site schedule, and a comprehensive benefits package.