Wellness Case Manager | Troy | $110k

NIVA Health; Troy (MI); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

High-impact role

Growth-oriented environment

Collaborative clinic culture

Job summary

NIVA Health is seeking a Wellness Case Manager to guide patients through their wellness journey, from initial conversation to ongoing treatment plan engagement. The role blends health, wellness, and sales, and emphasizes building trust, informing patients about offerings, and driving engagement across services.

The position focuses on delivering an elevated patient experience, coordinating communications, and collaborating with providers to support health goals in a clinic setting.

Qualifications

• Experience guiding people toward wellness purchases or program enrollment.
• Excellent spoken and written communication with ability to build rapport quickly.
• Strong organizational skills and proactive follow-up.

Responsibilities

• Build trust-based relationships with patients from first interaction.
• Guide patients through wellness offerings and help them choose services.
• Support patient engagement, retention, and treatment plan participation.
• Coordinate follow-ups, scheduling and patient communications.
• Create a seamless, elevated patient experience at every touchpoint.
• Track KPIs for engagement, follow-up and enrollment in new services.
• Support new wellness initiatives and service launches within the clinic.
• Partner with providers and clinic staff in a collaborative environment.

Skills

Sales / wellness

Communication

Relationship building

Organization & follow-up

Goal-driven performance

Multi-client management

Collaborative teamwork

Job description

Patient Engagement & Growth Specialist
You've spent your career helping people say yes to something good for them. Maybe that was a nutrition plan, a wellness membership, an aesthetics package, or a new health product. Whatever the setting, you know how to build trust fast, listen for what someone actually wants, and guide them toward a decision without it ever feeling like a pitch.
At NIVA Health, we want that skill working for our patients.
We're looking for a Wellness Case Manager to guide patients through their wellness journey, from their first conversation with our clinic through ongoing treatment plan engagement. This role is built for someone who has spent their career at the intersection of health, wellness, and sales, and who genuinely enjoys both.
You'll work closely with providers and clinic leadership, helping patients stay engaged, informed, and connected to the services that support their health goals.

What You'll Be Doing

• Building strong, trust-based relationships with patients from their very first interaction
• Guiding patients through NIVA's wellness and therapy offerings, helping them understand what fits their goals
• Supporting patient engagement, retention, and wellness treatment plan participation
• Coordinating follow-ups, scheduling, and patient communications
• Creating a seamless, elevated patient experience at every touchpoint
• Tracking personal KPIs tied to engagement, follow-up, and patient enrollment in new services
• Supporting new wellness initiatives and service launches within the clinic
• Partnering closely with providers and clinic staff in a collaborative environment

You'll Do Well In This Role If You

• Have a track record of guiding people toward a purchase, membership, or programme decision, in wellness, health coaching, or a related field
• Are naturally personable, energetic, and confident in one-on-one conversations
• Communicate exceptionally well and build rapport quickly
• Enjoy working toward measurable goals tied to patient engagement, not just administrative tasks
• Are highly organised and proactive with follow-up
• Can manage multiple patient relationships at once without losing attention to detail
• Thrive in a performance-driven environment that's also genuinely supportive
• Stay warm and solution-focused when someone hesitates or says no for now

Benefits

• $110k (inclusive of base + bonus)
• Performance-based bonus tied to patient engagement and enrollment outcomes
• A high-impact, patient-facing role with real influence over patient outcomes
• A growth-oriented wellness environment
• A collaborative, close-knit clinic culture