Wellness Advisor (Sales)

YogaSix - Northern California; Palo Alto (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

YogaSix - Northern California in Palo Alto is seeking a Wellness Advisor to be the first and last point of contact for students. You will guide new member acquisitions, conduct studio tours, educate on products and pricing, and promote memberships while keeping the space clean and inviting.

The role emphasizes friendly, curious individuals who can drive sales targets and provide outstanding customer service in a boutique yoga studio setting.

Qualifications

• Fluent English with strong communication.
• Ability to work with customers and public.
• Strong customer service skills.
• Strong phone skills.

Responsibilities

• Acquire and retain new members; manage lifecycle.
• Book appointments and follow up with leads.
• Educate prospects on products, pricing, and tours.
• Sell memberships and class packages.
• Maintain a clean, inviting studio and assist promotions.

Skills

Fluent English

Excellent communication

Interpersonal skills

Customer service

Phone skills

Tools

Studio software

Job description

Job Title: Wellness Advisor

Reports to: General Manager

COMPANY OVERVIEW:

YogaSix believes everyone deserves the mind-body experience of yoga. YogaSix offers six different class types designed to accommodate students of all levels in a way that is empowering, encouraging, and fun. YogaSix was established in 2012 and is the fastest growing boutique yoga company in the United States.

POSITION:

The Wellness Advisor is most often the first and last point of contact for current students as well prospective students. The best Wellness Advisors are friendly, outgoing and CURIOUS individuals who are dedicated to learning about the students’ that the studio serves. This curiosity allows them the ability to make expert format, membership/package, and retail recommendations based on the student’s goals. Additionally, they ensure the studio is a clean and inviting space.

DUTIES :

New Member Acquisition and Retention: A successful studio depends on supporting prospective students through the following life cycle:

• Booking Appointments
• Contacting leads in a timely manner to establish relationship and get them booked in for a class experience, achieving a daily, weekly, and monthly quota

Studio Tours & Education

• Be knowledgeable about products, programs and pricing
• Conduct studio tours with new prospects to build rapport to facilitate sales

Membership Sales

• A studio (yes, even a yoga studio) is a business. Following a successful initial class experience, Wellness Advisors present the best membership or class package option based on the student’s goals
• Meet and exceed sales goals as established by the General Manager

Retention

• Ensure new members are onboarded properly
• Assists with maintaining a clean, safe and inviting environment

Studio Operations & Promotion

• Assists with maintaining a clean, safe and inviting environment
• Participate in grassroots/community events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio

JOB REQUIREMENTS:

Communication & People Skills

• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to work harmoniously with co-workers, clients and the general public
• Strong customer service skills
• Strong phone skills

Driven & Eager to Learn

• Goal-oriented with an ability to achieve sales targets
• Ability to learn and use the studio software system
• Must have proficient computer skills
• Daily and/or occasional travel may be required
• Attend special events and trainings as needed

Critical Thinking o Ability to excel in a fast changing, diverse environment, using sound judgment

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job
• May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. This job requires the person to climb up and down flights of stairs as elevators are not present at all locations. May be asked to occasionally lift up to 30 pounds.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus
• Must be able to effectively hear in person and via telephone

SKILLS YOU WILL LEARN:

Successful Wellness Advisors develop a broad and marketable skill set through their time in this role that are transferable throughout the boutique fitness space, as well as many industries outside of the fitness industry.. Wellness Advisors are able to promote their sales skills, impact in marketing and the lead generation process, operations, and client care. This is an excellent position if your goal is to ultimately manage a boutique fitness space, or to develop these skills to be applied in other industries

EQUAL OPPORTUNITY EMPLOYMENT

YogaSix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, YogaSix complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job as they may change at any time with or without notice.