Wellbeing Program Manager

On the Goga; Philadelphia (Philadelphia County); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible 4-day work schedule

Medical, Vision, Dental benefits

Mission-driven company

Collaborative team

Opportunity to grow with the business

Job summary

A wellbeing company is seeking a Program Manager to support its Customer Success team. In this remote-first role, you will manage customer relationships, ensuring smooth onboarding, driving renewals, and delivering effective workplace wellbeing programs. The successful candidate has 2+ years in customer success or related fields and excels in communication, project management, and thriving in fast-paced environments. Join a mission-driven team and make a positive impact while enjoying a flexible work schedule.

Qualifications

• 2+ years of working experience in customer success or program management.
• Experience in workplace wellness or HR is a plus.
• Ability to manage multiple projects using a project management system.

Responsibilities

• Serve as primary point of contact for assigned customers.
• Manage all customer lifecycle aspects, from onboarding to renewal.
• Lead project execution and delivery of wellness programming.

Skills

Exceptional verbal communication

Meeting facilitation skills

Project management

Written communication

Customer success experience

Work independently

Tools

HubSpot

Monday.com

Job description

Location: Philadelphia, PA

Work Type: Remote-First with Some On-Site Customer Meetings (Primarily remote with on-site client meetings & events approx 2x/month; if you're very passionate about this role but not local to Philadelphia, we still encourage you to apply)

Employment Type: Full time with 4-day work schedule

Job Category: Customer Success

About On the Goga

On the Goga is a wellbeing company on a mission to make the future of work more human. We partner with organizations to build meaningful, effective wellbeing benefits and programs that support the real needs of employees. Through our virtual wellbeing hub, workshops, challenges, and consulting, we help organizations build cultures of wellbeing - without the busywork.

On the Goga is an early-stage startup, and joining our team is a unique opportunity to help shape how we work and what we build. Every role on this team requires a genuine interest in startups and business building. If you enjoy taking ownership, building systems from scratch, and creating clarity in ambiguity, you’ll feel right at home here.

About the Role

We’re hiring a Program Manager to play a foundational role in scaling our Customer Success team. You’ll work across our book of business to help clients design, manage, and deliver effective workplace wellbeing programs using our platform, content, and best practices. This is a commercial role with direct responsibility for customer retention and expansion revenue.

You will be the primary point of contact for customer administrators, working directly with HR and People leaders to understand their goals and translate them into clear, annual program plans. This includes customer onboarding, coordinating workshops and resources, monitoring engagement, providing wellbeing consulting, and adjusting the approach when something isn’t working.

As one of our founding Program Managers, you won’t just support individual customer accounts, you'll help build the systems and processes that power our Customer Success function as we grow.

Key Responsibilities

Account Management

• Serve as the primary point of contact for assigned customers
• Manage all aspects of the post-sale customer lifecycle, from onboarding through renewal
• Monitor engagement and surface risks or opportunities for your book of business
• Drive customer renewals for your assigned accounts by reinforcing outcomes, engagement, and program value
• Lead the renewal cycle each year including tracking, outreach, meetings, and close
• Gather client feedback to inform ongoing program refinement
• Partner with clients to design annual wellbeing strategies that meet their needs using On the Goga's product and services
• Recommend relevant On the Goga workshops, products, and resources to clients based on their wellbeing needs and organizational challenges
• Provide research-backed, industry best-practices to guide customer's employee wellbeing strategy
• Draft communications to promote wellbeing programs for customers
• Contribute to the documentation and improvement of Customer Success processes

Project Management & Program Implementation

• Manage all projects, documentation, and impact reporting for your book of business utilizing Hubspot, Monday.com, and other systems
• Lead day-to-day execution and delivery of wellness programming, including workshops, challenges, leadership trainings, and communications strategies
• Coordinate with internal team, coaches, and clients to ensure smooth delivery

Requirements

Must Haves

• 2+ years of working experience in customer success, program management, account management, or a related client-facing role
• 2+ years of experience in workplace wellness, learning & development, HR, or a related people-focused field
• Exceptional verbal communication and meeting facilitation skills
• Strong, professional written communication skills
• Demonstrated ability to manage multiple projects and timelines simultaneously using a project management system
• Ability to ramp quickly and work independently in core tools and systems (e.g., HubSpot, Monday.com)
• Comfort working in fast-paced, collaborative environments

Strong Preference For

• Located in the Philadelphia region
• Experience in early-stage startup environments
• Experience in commercial / sales role
• Conversational Spanish fluency

Perks of Working at On the Goga

• Remote-first role with a flexible 4-day meeting schedule
• Medical, Vision, Dental, and other company-sponsored benefits
• Mission-driven, values-based company
• Collaborative, kind, and ambitious team
• Opportunity to grow with the business as we scale