Welcome Navigator

AtlantiCare; Galloway Township (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Retirement Plans

Disability Insurance

AD&D Insurance

Tuition Reimbursement

FSAs

Wellness Programs

Pet Insurance

Job summary

AtlantiCare's Welcome Navigator role delivers exceptional service to patients, visitors, and staff at the Welcome Desks. Responsibilities include check-in/out, searching patient data, and distributing parking vouchers while upholding a welcoming environment and professional conduct.

The position emphasizes patient privacy, collaboration, and contributing to a safe, positive visitor experience across AtlantiCare facilities.

Qualifications

• High School diploma required, or equivalent.
• Experience in customer service or hospitality in healthcare or high-traffic environments.
• Experience with visitor management systems, patient databases, and front desk operations.

Responsibilities

• Manage the check-in and check-out process for visitors using the Visitor Management System.
• Search for patient information within the database accurately.
• Distribute parking vouchers and maintain a welcoming, professional presence at the Welcome Desks.
• Contribute to safety and security of AtlantiCare properties and support performance improvement initiatives.

Skills

Customer service

Hospitality

Front desk

Safety awareness

Education

High School diploma

Tools

Visitor Management System

Patient database

Job description

Welcome Navigator

Job Description

$16.65-$23.31 per hour

POSITION SUMMARY

The Welcome Navigator plays a vital role in delivering exceptional customer service to patients, visitors, team members, and the broader community as they interact with the hospital's Welcome Desks. This position is central to ensuring that all who seek information or assistance receive the highest standard of care and support. Key responsibilities include managing the check-in and check-out process for visitors using the Visitor Management System, accurately searching for patient information within the database, and facilitating the distribution of parking vouchers. The Welcome Navigator is proactive in anticipating customer needs, maintaining a professional and polished appearance, and consistently representing the team and the organization in a positive manner. A critical aspect of this role is contributing to the safety and security of all who visit AtlantiCare properties. The Welcome Navigator is instrumental in upholding a warm and welcoming environment at the Welcome Desks at all times. By providing top-tier customer service, participating in performance improvement initiatives, and fostering a spirit of teamwork and cooperation, this position significantly contributes to delivering exceptional experiences for every individual, every time they engage with our facilities.

QUALIFICATIONS

EDUCATION: High School diploma required, or equivalent required.

EXPERIENCE: Candidates for the Welcome Navigator position should have prior experience in a customer service or hospitality role, preferably within a healthcare or high-traffic public environment. Experience with visitor management systems, patient databases, and front desk operations is essential. Candidates must demonstrate a history of providing exceptional customer service, maintaining a professional demeanor, and working collaboratively within a team. Experience in anticipating customer needs, handling sensitive information with confidentiality, and contributing to a safe and welcoming environment is highly valued. Strong communication skills and a commitment to creating positive experiences are crucial for success in this role.

PERFORMANCE EXPECTATIONS

Demonstrates the technical and performance competencies as established on the Assessment and Evaluation Tool for this position.

WORK ENVIRONMENT

Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. This position requires near visual acuity, finger and hand dexterity; majority of time spent at desk/computer. This position requires walking, bending, reaching and stooping when accessing files and supplies. Position requires occasional lifting up to 20 pounds.

The essential functions for this position are listed on the Assessment and Evaluation Tool.

REPORTING RELATIONSHIP

This position reports to the Manager of Experience.

The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Total Rewards at AtlantiCare

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.

AtlantiCare is an Equal Opportunity Employer

Equal employment opportunity, including veterans and individuals with disabilities.