Health Navigator - Access Center - EHT

AtlantiCare; Egg Harbor Township (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Short-Term Disability

Long-Term Disability

Life & AD&D Insurance

Tuition Reimbursement

FSAs

Wellness Programs

Pet Insurance

Job summary

AtlantiCare is seeking a Health Navigator to act as a liaison to physicians, staff, affiliate physicians, and callers, providing referrals and expediting appointments based on symptoms and needs. You will gather client information, maintain confidentiality, and ensure accurate scheduling of services.

You will work closely with the Access Center Manager and Director, assist in interviewing and training new staff, and develop reports while maintaining the Access Center database.

Qualifications

• Minimum 2–5 years of healthcare experience
• Managed care experience strongly preferred
• Ability to coordinate a multi-line telephone system
• Excellent written communication including grammar and spelling
• Strong computer skills and database maintenance

Responsibilities

• Act as liaison to physicians, staff, affiliate physicians, and outside consumers for referrals
• Schedule appointments, procedures, tests, and diagnostic services
• Enter data and maintain the AtlantiCare Access Center database
• Provide exceptional customer service and protect client confidentiality
• Assist in interviewing and training new Access Center staff

Skills

Customer service

Phone skills

Computer skills

Written communication

Education

High School diploma or equivalent

Associates degree preferred

Job description

Job Description

ATLANTICARE ____________________________________________ROLE DESCRIPTION Position Summary The Health Navigator acts as a liaison to physicians, staff, affiliate physicians, and outside consumers providing referrals to services and expediting appointments based on symptoms and expressed needs of the callers. Has knowledge of all AtlantiCare services, programs, providers and resources. The Health Navigator interacts with AtlantiCare staff, affiliate physicians, and outside consumers in a professional, pleasant & efficient manner. The Health Navigator works closely with the Access Center Manager & Director on designated projects and assists in interviewing and training new Access Center staff. Gathers appropriate client information using skills designed that elicits information for an appropriate and efficient response to requests. He/She demonstrates strong problem solving skills to appropriately respond to complex situations while exhibiting high level time management skills and flexibility. The Health Navigator provides exceptional customer service to all callers ensuring that adequate time is given to each client and that answers meet their needs. The Health Navigator assesses caller’s needs accurately through telephone conversation. He/She provides appropriate, age specific, AtlantiCare resources. The navigator gathers and documents complete and accurate client information using skills designed to elicit information for an appropriate and efficient response to requests. He/She demonstrates strong problem solving skills to appropriately respond to complex situations and protects client confidentiality at all times. The Health Navigator answers all calls in a friendly, timely, courteous and professional manner while dealing with each client compassionately, and showing genuine concern for each situation. The Health Navigator responds to email requests and internet inquiries within specified timeframes concisely and accurately in a professional and proper manner. The Health Navigator is also responsible to ensure accurate and complete scheduling of appointments, procedures, tests, and diagnostic services provided by the AtlantiCare Regional Medical Center and AtlantiCare Physician Group. While the Health Navigator position coordinates a wide variety of patient and information flow between physician offices, Pre-Admission Testing, Radiology, it is responsible for understanding the initial patient registration process as well as the online tools necessary to provide patients with information regarding Pre-certification, referral need, co-payment, and medical necessity requirements for services to be rendered. This position communicates and collaborates with Patient Access team members and other hospital personnel to provide quality customer service and smooth transitions. The Health Navigator must have strong computer skills and is charged with the development, maintenance, identifies and monitors integrity of the AtlantiCare Access Center database. Responsible for developing and completing department/management reports, roster, marketing mailing data requests. The Health Navigator enters data for all cases/procedures and provides and supports organizational goals by providing quality customer service, participating in performance improvement efforts, and demonstrating a commitment to teamwork and cooperation.

Qualifications

EDUCATION: High School graduate or equivalent required. Associates degree preferred. LICENSE/CERTIFICATION: EXPERIENCE: A minimum of 2 - 5 years of health care experience including medical terminology required. Managed care experience strongly preferred. Additionally, a minimum of 2-5 years of customer service or community/public interaction required. Excellent computer skills and good knowledge database maintenance required. Must have pleasant and professional phone skills with good diction, tone and pace while making accurate decisions required. Strong written communication skills required including grammar and spelling. Must have the ability to coordinate a multi-line telephone system. Must be able to use general office equipment.

About Us

Total Rewards at AtlantiCare

Benefits

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.

AtlantiCare is an Equal Opportunity Employer