Welcome Coordinator

CVS Health; Kalamazoo (MI); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401K match

Job summary

Oak Street Health seeks a Welcome Coordinator in Kalamazoo, MI to be the first friendly touch for patients. You will check in patients, collect co-pays, update EMR data, and schedule appointments. You’ll also handle phone calls, referrals, and medical records, with flexibility to cover other local locations as needed.

The role emphasizes a welcoming attitude, strong communication, and basic Excel skills. We offer a comprehensive benefits package and a competitive hourly pay range of

Qualifications

• Experience in a customer service setting and strong communication skills.
• Proficient PC skills and basic Excel knowledge.
• US work authorization and ability to work on site in Kalamazoo, MI.

Responsibilities

• Welcoming patients, checking in with required forms, and collecting co-pays.
• Update patient information and handle scheduling in EMR.
• Manage phone lines, scheduling, referrals, and medical records uploads.
• Assist with paperwork for new patients and community room events.

Skills

Customer service

Excel basics

Verbal communication

Written communication

Integrity

US work authorization

Fluency Spanish

Fluency Polish

Fluency Russian

Computer skills

Education

College degree preferred

Some college required

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Company: Oak Street Health

Title: Welcome Coordinator

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit www.oakstreethealth.com.

Role Description:

Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensures they are happy with their experience. The Service Team is responsible for delivering excellent, high-touch assistance to our patients everyday.

Welcome Coordinators are an integral part of Oak Street Health. You will be the first impression we make on our patients. You will efficiently juggle many tasks: ownership of our Welcome and Community Areas, management of inbound and outbound phone calls, as well as managing patient referrals and medical records. We also expect you to be highly flexible, covering when needed in other local locations.

Core Responsibilities:

• Welcoming patients and conducting check-ins with required forms
• Collecting co-pays from patients
• Updating patient information and making changes in electronic medical record platform
• Scheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls, as instructed
• Managing patient referrals by scheduling those appointments and completing authorizations
• Requesting medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform
• Assisting new patients with paperwork
• Assisting with community room events
• Other duties as assigned

What are we looking for?

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• Strong computer skills and basic knowledge of Microsoft Excel
• Experience in customer service setting
• Strong verbal and written communication
• High level of integrity
• Proficient PC skills
• College degree preferred, some college required
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve, where necessary
• US work authorization
• Someone who embodies being a Oaky

What does being Oaky look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture
• Fast-paced and innovative environment
• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 02/26/2027

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.