Welcome Coordinator

Oak Street Health; Columbus (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health solutions company is seeking a Welcome Coordinator to create an inclusive environment for patients. This role involves scheduling appointments, managing phone calls, and ensuring a positive first impression. Ideal candidates will have strong computer skills, professional phone etiquette, and fluency in community languages. The position offers full-time hours and comprehensive benefits.

Benefits

Comprehensive Medical Plans

401(k)

Stock Purchase

Wellness Programs

Paid Time Off

Flexible Schedules

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Fluency in Spanish, Polish, Russian, or other community languages.
• Experience in customer service preferred.

Responsibilities

• Welcoming patients and guests.
• Scheduling/rescheduling appointments.
• Managing phone lines and outbound calls.

Skills

Computer Skills

Professional Phone Etiquette

Fluency in Spanish

Fluency in Polish

Fluency in Russian

Education

Some College Education

Tools

Google Suite

Job description

Join to apply for the Welcome Coordinator role at Oak Street Health.

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Title:

Welcome Coordinator

Company:

Oak Street Health

Role Description

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. They juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, and administrative tasks including fax and mail distribution. Welcome Coordinators are friendly and highly flexible.

They are part of our Service Team, reporting to the Practice Manager, focusing on creating a seamless experience for patients and community members. They deliver excellent, high-touch assistance daily.

Core Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting with forms
• Collecting co-pays
• Updating patient information in electronic medical records
• Scheduling/rescheduling appointments
• Managing phone lines and outbound calls
• Managing faxes in the electronic fax platform
• Maintaining cleanliness of the Welcome and Community Room areas
• May float to other centers regionally occasionally
• Other duties as assigned

Required Qualifications

• Strong computer skills and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other community languages (where necessary)
• US work authorization

Preferred Qualifications

• Experience in customer service
• Some college education

Other Skills

• Flexible and positive attitude
• Welcoming attitude toward older adult patients
• High integrity

Additional Details

Anticipated weekly hours: 40

Time type: Full-time

Pay Range

$17.00 - $28.46 per hour, depending on experience and other factors. This includes eligibility for bonuses or incentives.

Benefits

Comprehensive benefits including medical plans, 401(k), stock purchase, wellness programs, paid time off, flexible schedules, and more. For details, visit CVS Benefits.

Application deadline: 11/05/2025.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Industry: Hospitals and Health Care