Welcome Coordinator

8350 Oak Street Health MSO LLC; Avondale (AZ); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Job summary

Oak Street Health is seeking a Welcome Coordinator in Avondale, AZ to create an inclusive environment and deliver a high-touch patient experience. You will be the face of the clinic, manage front-desk duties, and support center operations to ensure smooth daily workflows.

Responsibilities include greeting patients, processing check-ins, collecting co-pays when needed, updating records, and handling calls and administrative tasks.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
• US work authorization.
• Experience in customer service preferred.
• Some college preferred.

Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays, when necessary
• Updating patient information and making changes in electronic medical record platforms
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing and multi-tasking phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platforms
• Maintaining the cleanliness of the Welcome and Community Room areas
• Other duties as assigned, including daily administrative tasks

Skills

Strong computer skills

Phone etiquette

Multilingual

US work authorization

Customer service experience

Some college

Education

Some college preferred

Tools

Google Suite

Job description

Title:

Welcome Coordinator

Company:

Oak Street Health

Role Description:

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.

Core Responsibilities:

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays, when necessary
• Updating patient information and making changes in electronic medical record platforms
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing and multi-tasking phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platforms
• Maintaining the cleanliness of the Welcome and Community Room areas
• Other duties as assigned, including daily administrative tasks

What we’re looking for

• Required Strong computer skills required and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization
• Strongly preferred Experience in customer service setting strongly preferred
• Some college preferred

Other Skills

• A flexible and positive attitude
• Professional attitude and demeanor
• A welcoming and nurturing attitude toward our patient population of older adults
• High level of integrity
• High level of teamwork
• High level of emotional intelligence

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.

• medical
• dental
• vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

We anticipate the application window for this opening will close on: 03/11/2027