Welcome Coordinator

CVS Health; Indianapolis (IN); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits package

Medical, dental, and vision coverage

Paid time off

Job summary

The Hispanic Alliance for Career Enhancement is seeking a Welcome Coordinator to create an inclusive environment for our patients. This role involves managing administrative tasks, welcoming guests, and ensuring a seamless experience for all who visit our clinic.

Applicants should have strong computer skills and fluency in the languages spoken by our community, and a preference for those with customer service experience. The position offers full-time hours and a competitive pay range.

Qualifications

• Experience in a customer service setting strongly preferred.
• Must have US work authorization.
• A welcoming and nurturing attitude toward our patient population.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Scheduling/rescheduling appointments within the electronic medical records platform.

Skills

Strong computer skills

Professional phone etiquette

Fluency in Spanish, Polish, Russian, or other languages

Education

Some college preferred

Tools

Google Suite

Job description

Title

Welcome Coordinator

Company

Oak Street Health

Role Description

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. They perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work.

Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, and handling administrative tasks including fax and mail distribution. They are expected to be friendly and highly flexible. As part of our Service Team, they report to the Practice Manager and focus on creating a seamless experience for our patients and community members.

Core Responsibilities

• Welcoming patients and guests
• Conducting visit check‑in and assisting patients with required forms
• Collecting co‑paids
• Updating patient information and making changes in the electronic medical record platform
• Scheduling/rescheduling appointments within the electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

What we're looking for

Required

• Strong computer skills and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization

Strongly preferred

• Experience in a customer service setting strongly preferred
• Some college preferred

Other Skills

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• High level of integrity

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $17.00 - $28.46. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.