Welcome Coordinator - Cantonese and Mandarin Bilingual

CVS Health Corporation; Chicago, Northern (IL, KY); Hybrid; USD 23,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources, based on eligibility

Job summary

Oak Street Health is hiring a Welcome Coordinator who speaks Cantonese and Mandarin to create an inclusive, patient-first environment. You will manage check-in, forms, co-pays, EMR updates, and appointment scheduling while handling calls, faxes, and center upkeep.

The role requires strong computer skills, professional phone etiquette, and US work authorization, with some college preferred. The position is full-time and onsite in the Chicago area, with potential center Float.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken in the communities we serve.
• US work authorization.
• Customer service experience in a professional setting preferred.
• Some college experience preferred.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information in the electronic medical record platform.
• Scheduling/rescheduling appointments within the EMR platform.
• Managing phone lines by answering, taking messages, and making outbound calls.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of Welcome and Community Room areas.
• May float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Strong computer skills

Google Suite knowledge

Professional phone etiquette

US work authorization

Customer service experience

Education

Some college

Job description

About the Company

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Title

Welcome Coordinator- Cantonese and Mandarin Bilingual

Company

Oak Street Health

Role Description

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.

Core Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

What we’re looking for

• Strong computer skills required and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization
• Strongly preferred Experience in customer service setting
• Strongly preferred
• Some college preferred

Other Skills

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• High level of integrity

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $17.00 - $31.30. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

Great benefits for great people

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

We anticipate the application window for this opening will close on: 02/01/2027

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.