Welcome Center Student Staff- POOL

The University of Kansas; Lawrence (KS); On-site; USD 14,206 - 20,233; Part time

Job summary

The University of Kansas at the KU Edwards Campus in the Kansas City metropolitan area is seeking a Student Hourly for the Welcome and Success Center. You will greet visitors, assist students and staff, route inquiries, and support campus resources.

This role also includes helping with scheduling, campus outreach, and maintaining accurate campus information. In addition, you will collaborate on event planning and design tasks, create promotional materials, and manage social media content for

Qualifications

• GPA of at least 2.5 required.
• Experience delivering high-quality customer service.
• Proficiency with Microsoft Office applications.

Responsibilities

• Greet visitors and connect them with campus resources.
• Assist students and staff with locating services.
• Answer calls and route inquiries to appropriate offices.
• Distribute KU ID cards and diplomas.
• Check in students for appointments.
• Learn campus resources and policies to assist students.
• Schedule advising appointments and other services.
• Support outreach and follow-up campaigns.
• Assist in event planning and design tasks.
• Create promotional materials and social media content.
• Update digital signage and flyers across campus.
• Help with major events like Hawk Week and Commencement.
• Contribute to the monthly newsletter.

Skills

Customer service

Microsoft Office

Education

GPA minimum 2.5

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Position Overview

This student position is based at the KU Edwards Campus in the Kansas City metropolitan area. Student staff members of the Welcome and Success Center play a key role in supporting both the Welcome and Success Center and the Transfer Recruitment team. As front‑line representatives, these individuals serve as the first point of contact for students, providing direct assistance and connecting them with the appropriate campus resources and departments. The Welcome and Success Center is designed to be a one‑stop shop for student support, offering accurate, friendly, and consistent service. The goal of this position is to enhance the overall student experience, contribute to recruitment and retention efforts, and support the success of students at the Edwards Campus and beyond.

Job Description

40% – Campus Support

• Serve as the first point of contact by greeting visitors, students, and campus guests.
• Provide assistance to prospective and current students, faculty, staff, and community members in locating campus resources and services.
• Answer incoming calls to the Welcome and Success Center and route inquiries appropriately.
• Distribute KU ID cards and diplomas to students.
• Check students in for scheduled appointments with Student Services staff.
• Engage in ongoing learning about campus resources, student support services, and university policies to better assist students.
• Support students with appointment scheduling for advising and other student services.
• Participate in student outreach efforts, including application follow‑up and calling campaigns.

30% – Event Collaboration & Graphic Design

• Utilize downtime at the Welcome Center to support event planning and design projects for the Edwards Campus.
• Collaborate with Student Services to brainstorm and share event ideas tailored to the Edwards Campus student population.
• Design promotional materials such as flyers for campus events.
• Create engaging social media content, including photo posts and reels for the Student Services Instagram account.
• Update digital signage and manage flyer distribution and removal across campus.
• Assist with preparation and logistics for major student events such as Hawk Week, Hawk Talks, and Commencement.
• Contribute to the monthly student newsletter, “What’s the Tea?”, through content creation and design.

25% – Transfer Ambassador Work

• Represent the Edwards Campus at recruitment and tabling events at local community colleges.
• Lead campus tours for prospective students and their families.
• Assist in the coordination and facilitation of recruitment events.
• Share personal KU Edwards experiences to showcase campus life and available opportunities to prospective students.

5% – Other Responsibilities

• Perform additional duties as assigned by the Associate and Assistant Deans, direct supervisor, or staff in the School of Professional Studies.

Required Qualifications

1. Must maintain a minimum cumulative GPA of 2.5.
2. Experience using Microsoft Office (Word, Excel, PowerPoint, Outlook), as demonstrated in application materials.
3. Experience providing high‑quality customer service, as indicated in application materials.

Preferred Qualifications

1. Federal Work Study preferred.
2. Student at the KU Edwards Campus.

Position Requirements

During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre‑enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).

Employment Conditions

(1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.

(2) This is an hourly/non‑exempt position. A student employee cannot hold an hourly/non‑exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.

Additional Candidate Instructions

• Cover Letter – outlining qualifications and interest in the position.
• Resume or Curriculum Vitae (CV) – detailing your academic and professional background.
• Three Professional or Academic References – including names, titles, and contact information.

Contact Information to Applicants

Ashley Kalatusha
[e-mail]

Deb Carter
[e-mail]

Advertised Salary Range

$12.50/hr

Anticipated Start Date

Monday September 14, 2026

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