Welcome Center Rep

YMCA; Providence (RI); On-site; USD 19,000 - 28,000; Part time

Job summary

YMCA Providence is seeking a Welcome Center Representative for a part-time role in Providence, RI. The position involves providing membership information, promoting programs, and handling registrations in a fast-paced YMCA environment.

This role supports the Member Services Coordinator/Director, with shifts across 7 days and up to 20 hours per week. CPR/First Aid and OSHA certifications should be completed within specified timelines.

Qualifications

• High School Diploma preferred; no specific experience required.
• CPR and First Aid certifications to be obtained within 30 days of employment and kept up to date.
• OSHA Training, Child Care Prevention, Listen First required within 90 days of employment.

Responsibilities

• Provide information about memberships and programs to members.
• Promote and sell memberships and programs.
• Process all membership, camp, program, and child care registrations.
• Answer calls professionally and manage inquiries.
• Reconcile end-of-shift money from sales.
• Provide general administrative support (typing, data entry, photocopying, faxing).
• Greet members by name and maintain YMCA values.

Skills

Customer service

Sales

Phone etiquette

Registration processing

Teamwork

Education

High School Diploma (preferred)

CPR and First Aid Certifications

OSHA Training

Child Care Prevention

Listen First

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Welcome Center Rep

Membership Code 3 Part-Time Providence, RI, US

2 days ago Requisition ID: 1100

Salary Range: $17.00 To $17.00 Hourly

This is a part time position up to 20 hours, varying shifts available across 7 days per week.

Provide membership information and service, promote and sell programs and memberships, participate in administrative support functions, while working in a fast-paced environment.

Reports To: Member Services Coordinator/Director

Essential Duties Include the following. Other duties may be assigned

• Provide information regarding membership and program offerings by staying abreast of program brochure information and special events as well as facility schedules, being prepared to provide personalized direction to other services.
• Work in a fast-paced environment and deal with the public in a professional manner
• Aggressively promote and sell membership.
• Process all membership, camp, program, and child care registrations.
• Process membership ID’s and issue to members.
• Answer all telephone calls within 3 rings in a professional manner and in accordance with branch procedures.
• May assist with or provide facility tours
• Greet members by name in a friendly manner while exhibiting the YMCA character values of caring, honesty, respect and responsibility.
• Retain membership confidentiality in financial and personal matters handling every situation in a professional manner.
• Maintain composure in adverse situation regarding members, with the ultimate goal being win/win situation.
• Reconcile end of shift money received through the sale of membership, merchandise, camp, program, and child care registrations.
• Provide administrative support such as typing, data entry, photocopying, and faxing.
• Maintain good public relations with members and direct serious matters to your supervisor.
• Work in harmony and cooperation with staff, volunteers, and members of the YMCA to develop team spirit and family atmosphere.
• Attend staff/team meetings and events.
• Arrive on time and prepared for scheduled shift. Obtain substitute coverage when unable to work scheduled shift.
• Assist with insuring a risk free environment, i.e. caution people regarding unsafe practices and conditions. Report accidents and injuries and complete incident reports.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High School Diploma preferred. No specific experience required.
• Certifications / Training (not all are needed to apply)
• CPR and First Aid Certifications – within 1st 30 days of employment and must keep up to date throughout employment.
• OSHA Training, Child Care Prevention, Listen First – Within 1st 90 days of employment