Welcome Center OPC - Check In Agent

Discover Branson; Branson (MO); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Hourly + Commission

Benefits after 60 days

401(k) match after 12m

Attractions discounts

BBB-accredited leadership

Job summary

Discover Branson is seeking a friendly Check-In Agent / OPC at the Visitor's Center in Branson. This high-energy, guest-facing sales role offers unlimited earning potential through aggressive commission and room for growth.

You will handle check-ins, tours, and vacation planning while delivering top-notch service. Ideal candidates have sales or guest services experience, excellent communication, and a strong knowledge of Branson shows and attractions.

Qualifications

• Experience in sales, tourism, OPC, or guest services preferred.
• Friendly, professional communication (written & verbal).
• Comfortable with computers and multitasking.
• Knowledge of Branson shows, attractions, and vacation options.
• Available to work at least one weekend day.
• "On-call" availability is a plus.
• Driven, goal-oriented, and ready to succeed.

Responsibilities

• Welcome and check in guests at the Visitor's Center.
• Book qualified tours for timeshare/travel club promotions.
• Rehash and confirm your tour reservations.
• Sell attraction tickets, shows, hotels, and vacation add-ons.
• Answer phones and assist guests with vacation planning.
• Enter and maintain accurate guest information in the system.
• Uphold high customer service standards and company policies.
• Work closely with the Operations Director to ensure daily goals are met.
• Maintain a positive, team-oriented environment.

Skills

Sales experience

Communication skills

Computer proficiency

Branson knowledge

Weekend availability

On-call availability

Goal oriented

Job description

Position Overview

Join one of Branson's most established and trusted travel centers! As a Check-In Agent / OPC (Outside Public Contact) at Discover Branson, you'll be the first point of contact for guests-responsible for check-ins, booking timeshare/travel club tours, assisting with vacation reservations, and delivering exceptional customer service.

This is a high-energy, guest-facing sales role with unlimited earning potential and room for growth. If you're personable, professional, and have a strong knowledge of Branson's shows and attractions, we want to meet you.

Responsibilities

• Welcome and check in guests at the Visitor's Center

• Book qualified tours for timeshare/travel club promotions

• Rehash and confirm your tour reservations

• Sell attraction tickets, shows, hotels, and vacation add-ons

• Answer phones and assist guests with vacation planning

• Enter and maintain accurate guest information in the system

• Uphold high customer service standards and company policies

• Work closely with the Operations Director to ensure daily goals are met

• Maintain a positive, team-oriented environment

Qualifications

• Experience in sales, tourism, OPC, or guest services preferred

• Friendly, professional communication skills (written & verbal)

• Comfortable with computers and handling multiple tasks at once

• Knowledge of Branson shows, attractions, and vacation options

• Must be available to work at least one weekend day

• "On-call" availability is a plus

• Driven, goal-oriented, and ready to succeed

Compensation & Perks

• Hourly base + aggressive commission structure

• Full benefits after 60 days: Medical, Dental, Vision, Life

• 401(k) with company match after 12 months

• Special perks & discounts to local attractions and shows

• Supportive leadership and an A+ BBB-accredited team with 40+ years of success