Welcome Center Case Aide — Support Families & Kids

AZ State Jobs; Phoenix (AZ); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, life insurance

ASRS retirement

10 paid holidays

Parental Leave Program

Education discounts

Wellness programs

Job summary

The Arizona Department of Child Safety (DCS) welcomes applicants for the Assistant Case Manager/Case Aide at the Welcome Center in Phoenix. This role involves supporting families and children, assisting with applications, and coordinating case activities in a supportive, mission-driven environment.

As a compassionate member of the DCS team, you will help transport clients, engage with children, and document interactions while maintaining safety and confidentiality.

Qualifications

• High School Diploma or GED.
• Valid driver’s license and a satisfactory 39 month driving record.
• The ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Work history, Central Registry and Public Record will be considered.
• Ability to obtain and maintain CPR certification.

Responsibilities

• Transport clients and ensure proper use of child safety seats.
• Assist clients with application processes.
• Provide Case Assistance to participants involved in child safety services.
• Engage, observe and interact with children (e.g., lice treatments, diaper changes, potty training, bathing).
• Provide trauma informed care to children.
• Perform housekeeping functions (laundry, dishes, meals, cleaning).
• Participate in professional meetings and deliver goods as requested.
• Document client interactions and activities.

Skills

Active listening

De-escalation

Verbal communication

Written communication

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Teams

Digital calendars

Video conferencing

Mobile technology

Job description

The Arizona Department of Child Safety (DCS) welcomes applicants for the Assistant Case Manager/Case Aide at the Welcome Center in Phoenix. This role involves supporting families and children, assisting with applications, and coordinating case activities in a supportive, mission-driven environment.

As a compassionate member of the DCS team, you will help transport clients, engage with children, and document interactions while maintaining safety and confidentiality.