Program Manager, Learning and Development

RetireeFirst; Mount Laurel Township (NJ); In loco; USD 80.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k contribution

Generous vacation time

Opportunity to grow

Fastest 50 Growing Companies in NJ

Descrizione del lavoro

LaborFirst is seeking a Learning & Development Program Manager to design, build, and manage training programs that help employees grow and perform at their best. This role owns end-to-end programs from needs analysis to measurement, partnering with subject matter experts and leadership to translate complex processes into clear, engaging training materials.

You will develop onboarding curricula, create e-learning and live sessions, and drive evaluations to show impact, while aligning with

Competenze

• Bachelor’s degree in Education, Communication, HR or similar.
• 3+ years of experience in program/instructional design, training, or L&D.
• Strong program management, stakeholder and data analysis skills.
• Able to work cross-functionally with SMEs and leadership.
• Solid project management with attention to detail and deadlines.
• Experience designing content around clear objectives and practical use.
• Strong deck-building skills using PowerPoint, Lucid, Rise or similar.
• Excellent writing and editing with clear, consistent style.
• Familiarity with adult learning principles and training evaluation.

Mansioni

• Conduct Learning Needs Analysis to inform content design.
• Design and build onboarding and training curricula with objectives and assessments.
• Translate complex regulatory or product info into training materials.
• Produce polished training materials (presentations, guides, e‑learning).
• Ensure content stays accurate with evolving regulations and changes.
• Gather feedback and measure training impact for continuous improvement.
• Manage multiple training modules and keep projects on schedule.
• Lead delivery of New Hire Orientation Days 1 and 2.
• Provide facilitation and coaching to SMEs delivering content.

Conoscenze

Program management

Cross-functional collaboration

Instructional design

Content development

Editing / writing

Learning needs analysis

Formazione

Bachelor’s Degree in Education, Communication, HR or similar

Strumenti

PowerPoint

Lucid

Rise

Descrizione del lavoro

• Location 1000 Midlantic Drive,Mount Laurel Township, NJ, 08054,United States
• Base Pay $80,000.00 - $90,000.00 / Year
• Employee Type FT Exempt
• Required Degree 4 Year Degree
• Manage Others No

Description

LaborFirst is the leader in Care Navigation and advocacy, dedicated to improving outcomes and satisfaction for group plan sponsors and their members. Founded in 2005, we partner with all major national health carriers to serve 450+ clients and over 375,000 Medical and Pharmacy lives across all 50 states. We deliver high-touch solutions that drive value while preserving benefits. RetireeFirst, a LaborFirst solution, provides end-to-end Retiree Benefits Management. In partnership with plan sponsors, brokers, and consultants, we design, implement, manage, and administer Medicare benefits, ensuring a seamless transition and continued support. HealthActive, our solution for self-insured health plans with actives and early retirees, combines one-on-one health advocacy with technology-driven insights to help members successfully navigate their healthcare journey.

The Learning and Development Program Manager will design, build, and manage training programsthat help employees grow and perform at their best. This role owns programs end-to-end — fromneeds analysis and curriculum design through content production, delivery, and measurement ofimpact. You'll partner closely with subject matter experts, department leaders, and compliancestakeholders to turn complex processes, products, and regulations into clear, engaging, and effectivetraining.

Role Responsibilities

• Conduct Learning Needs Analysis to inform content design for existing and new productsand businesses
• Partner with leaders and stakeholders to design and build structured, role-specificonboarding and training curricula, including learning objectives, content sequencing,assessments, and job aids
• Translate complex regulatory, technical, or product information into clear, digestibletraining materials for new hires and existing employees
• Produce polished training materials (presentations, guides, e-learning modules) usingconsistent design and brand standards
• Partner with subject matter experts to ensure training content stays accurate and currentwith evolving regulations and internal changes
• Gather feedback and performance data to continuously improve program effectiveness
• Manage multiple training modules or workstreams simultaneously, keeping projects onschedule and stakeholders informed
• Lead the delivery of New Hire Orientation Days 1 and 2
• Provide facilitation best practices, coaching, and feedback to the SMEs responsible for delivering core content

Requirements

Required:

• Bachelor’s Degree in Education, Communication, HR or similar
• 3+ years of experience in program/instructional design, training and development, or arelated L&D role
• Demonstrated Program Management skills (Learning Needs/Gap Analysis, StakeholderManagement, Data Analysis, Project/Resource Management)
• Comfort working cross-functionally with SMEs, frontline managers, and SeniorLeadership/Executive teams
• Strong project management skills — able to juggle multiple modules/projects withattention to detail and deadlines
• Strong instructional design skills: ability to structure content around clear learningobjectives, misconceptions, and practical application
• Experience building training decks/materials using PowerPoint, Lucid, Rise or similartools.
• Excellent writing and editing skills, with an eye for consistency and clarity
• Familiarity with adult learning principles, training evaluation methods, and contentdelivery
• Experience providing training delivery feedback to training teams and functional SMEs

Preferred:

• Experience working with regulated or highly technical content (healthcare, insurance,financial services, or similar)
• Administration/management of a Learning Management System (LMS)
• Experience creating e-learning through native authoring tools within an LMS
• Involvement in training programs supporting new product launches for a scalingorganization

Summary

LaborFirst is committed to regulatory excellence and operational integrity. We have attained HITRUST r2 certification for our Box and Salesforce platforms and hold full URAC Core Accreditation. With headquarters in Mount Laurel, NJ, and our LaborFirst West facility in Scottsdale, AZ, our award-winning team and services have earned national recognition. We consistently achieve world-class Net Promoter Scores (NPS), have been named on the Philadelphia Business Journal’s Best Places to Work list, and have received multiple industry accolades, including a 2024 and 2025 Gold Stevie Award for Front-Line Customer Service Team of the Year. Connect with us at LaborFirst.com .

401k contribution

Generous vacation time

Opportunity to grow

Fastest 50 Growing Companies in NJ

Must be excluded from OIG/SAM

All qualified applicants will receive consideration for employment without regard to race, age, color, ancestry, national origin, place of birth, religion, sex, sexual orientation, gender identity and expression, military or veteran status, genetic characteristics, or disability unrelated to job performance.