Welcome Ambassador

The Broken Keel; Rancho Mirage (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

The Westin Rancho Mirage Golf Resort & Spa is hiring a Welcome Ambassador in Rancho Mirage, CA. You will greet arriving and departing guests, assist with resort orientation, provide information on amenities and local options, and support front office operations to ensure a seamless guest journey.

Ideal candidates have hospitality or guest-relations experience, excellent communication, and a guest-focused mindset.

Qualifications

• High school diploma or equivalent required.
• 1 year hospitality or customer service experience preferred.
• Excellent interpersonal and guest engagement skills.
• Strong verbal communication and active listening abilities.
• Ability to work in a fast-paced environment with a guest-focused mindset.
• Basic computer proficiency and ability to learn Marriott operating systems.

Responsibilities

• Welcome guests upon arrival and departure with a friendly, professional presence.
• Assist guests with resort orientation, amenities, dining options, activities, and local recommendations.
• Support front office operations to ensure a seamless guest journey.
• Collaborate with Front Desk, Bell Services, and other departments to facilitate arrivals and departures.
• Promote Marriott Bonvoy benefits and wellness-focused experiences.

Skills

Hospitality

Guest relations

Customer service

Front desk experience

Interpersonal skills

Verbal communication

Active listening

Teamwork

Education

High school diploma or equivalent

Tools

Marriott systems

Job description

Job Details: Job Location: Westin Rancho Mirage Golf Resort and Spa - Rancho Mirage, CA 92270, Position Type: Full Time, Salary Range: $19.50 - $19.50 Hourly, At The Westin Rancho Mirage Golf Resort & Spa, we are dedicated to empowering the well-being of our guests and our associates. As part of the Dolphin Hotel Management, LLC family, we bring the Westin promise to life, helping our guests feel better than when they arrived through thoughtful service, inspired environments, and meaningful connections.We believe our associates are at the heart of everything we do. When you join our team, you become part of a culture that values your individuality, supports your growth, and encourages you to thrive, personally and professionally.

OUR PHILOSOPHY — WELL-BEING AT OUR CORE

At Westin, we are committed to empowering both our guests and our associates to be at their best. We believe well-being is not a luxury, it is essential.

Our mission is to be the preeminent wellness brand in hospitality, brought to life through thoughtful experiences and meaningful connections. This begins with our associates. We encourage our team members to prioritize their well-being, embrace balance, and bring their authentic energy to work each day.

The ideal Westin candidate:Is passionate about hospitality and service excellenceValues personal well-being and brings positive energy to the workplaceIs optimistic, motivated, and inspired to growEmbraces new experiences and thrives in a dynamic environmentAt The Westin Rancho Mirage, you will find an environment where you can do your best work, grow your purpose, belong to a global community, and become the best version of yourself.

POSITION OVERVIEW

The Welcome Ambassador serves as the first and last impression of The Westin Rancho Mirage Golf Resort & Spa, creating memorable guest experiences through warm, personalized, and authentic hospitality. This role is responsible for greeting arriving and departing guests, assisting with resort orientation, providing information and recommendations, and supporting front office operations to ensure a seamless guest journey. The Welcome Ambassador embodies the Westin brand by delivering exceptional service that promotes guest comfort, wellness, and satisfaction while fostering meaningful connections throughout the stay.

KEY RESPONSIBILITIES

• Welcome guests upon arrival and departure with a friendly, professional, and engaging presence.
• Create memorable first impressions by providing personalized service and proactively addressing guest needs.
• Assist guests with resort orientation, amenities, dining options, activities, and local area recommendations.
• Facilitate efficient guest arrivals and departures by collaborating with Front Desk, Bell Services, and other departments.
• Monitor the main lobby and arrival areas to identify opportunities to assist guests and enhance the guest experience.
• Support VIP arrivals, group arrivals, and special guest requests.
• Respond to guest inquiries, concerns, and service recovery opportunities with professionalism and urgency.
• Promote resort services, events, Marriott Bonvoy benefits, and wellness-focused experiences.
• Maintain a polished and welcoming appearance of guest-facing areas.
• Build positive relationships with guests to encourage loyalty, return visits, and guest satisfaction.
• Collaborate with cross-functional teams to ensure seamless service delivery throughout the resort.
• Adhere to Marriott and Westin brand standards, company policies, and safety procedures.
• Maintain knowledge of resort operations, local attractions, transportation options, and guest programming.

QUALIFICATIONS

• High school diploma or equivalent required.
• One (1) year of hospitality, customer service, guest relations, or front office experience preferred.
• Exceptional interpersonal and guest engagement skills.
• Strong verbal communication and active listening abilities.
• Ability to remain professional, approachable, and composed in a fast-paced environment.
• Strong problem-solving skills with a guest-focused mindset.
• Ability to anticipate guest needs and provide personalized service.
• Basic computer proficiency and ability to learn Marriott operating systems.
• Ability to work independently while contributing positively to a team environment.
• Multilingual skills are a plus.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

Ability to stand and walk for extended periods throughout the shift.

Ability to lift and/or move up to 25 pounds.

Frequent interaction with guests in indoor and outdoor resort environments.

Must be able to work a flexible schedule, including weekends, holidays, evenings, and special events.

Ability to walk throughout the resort property and remain visible in guest-facing areas.

WHAT WE OFFER

• Competitive compensation
• Comprehensive benefits package for eligible associates and their families
• 401(k) with company match (for eligible associates)
• Flexible scheduling where operationally feasible
• Explore by Marriott Bonvoy Program – discounted room rates worldwide
• Associate travel and property discounts
• Ongoing learning and career development opportunities

OUR CULTURE — BELONGING & INCLUSION

We are proud to cultivate a workplace where diversity, equity, and inclusion are embraced. We value the unique perspectives and experiences of our associates and are committed to creating an environment where everyone feels respected, supported, and empowered to succeed.

EQUAL OPPORTUNITY EMPLOYER

The Westin Rancho Mirage Golf Resort & Spa is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, military or veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations to applicants and associates with disabilities in accordance with applicable laws.

FAIR CHANCE HIRING COMMITMENT Pursuant to the California Fair Chance Act, we consider qualified applicants with arrest and conviction records in accordance with applicable law.