Weight & Research Manager

CrossCountry Freight Solutions, Inc. DBA CCFS; Kansas City (MO); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision Insurance

Dental Insurance

Life Insurance 401(k) Plan

Uniform Incentive

Paid Holidays

Paid Personal Time-Off

Regular part-time eligibility

Job summary

CrossCountry Freight Solutions, Inc. DBA CCFS is seeking a Weight & Research Manager in Pricing to lead weighing and research across the organization, ensuring accurate freight classification and weight representation, protecting revenue and driving audit accuracy.

The role requires leading a team, partnering with Sales, Operations, and Compliance, and serving as the NMFC subject matter expert to uphold safety and continuous improvement standards.

Qualifications

• 3+ years of experience in logistics, transportation, operations, or supply chain.
• 2+ years of management experience preferred.
• Ability to lead, coach, and develop a team to achieve departmental and organizational objectives.
• Ability to explain and document classification corrections clearly.
• Strong interpersonal and communication skills; able to work with diverse teams.
• Knowledge of NMFC provisions and weight/inspection processes.

Responsibilities

• Lead, coach, and develop the Weight & Research team to drive accountability and continuous improvement.
• Lead data-driven process improvement initiatives and research NMFC regulations and best practices.
• Monitor weights for accuracy and regulatory compliance across shipments.
• Review inspection reports and perform cost-benefit analyses when needed.
• Ensure revenue is protected by accurate invoicing through inspection, dimensioning, and classification review.
• Collaborate with Sales, Operations, and Compliance to align weight and research processes.

Skills

Leadership

NMFC knowledge

Data analysis

Interpersonal skills

Regulatory compliance

Tools

Dimensioning devices

Scales

CCFS system

Job description

JOB DETAILS

Job Title: Weight & Research Manager Department: Pricing Job Status: Exempt Compensation: Direct Reports: Yes

COMPANY OVERVIEW

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

SALARY

$72,000-$80,000 (based on education and years of experience).

Reports to: Director of Pricing

Direct reports: Yes

LOCATIONS

Must be located in or near Bismarck ND, Denver CO, Phoenix AZ, Kansas City MO, Dallas TX, Houston TX, or Minneapolis MN.

JOB SUMMARY

The Weight and Research (W&R) Manager leads the weighing and research across the organization, ensuring accurate freight classification and weight representation across all shipments. This role is critical to protecting company revenue by verifying that freight is classified, weighed, and billed correctly, while driving audit accuracy, operational excellence, and a culture of safety and continuous improvement. The W&R Manager leads a team, partners cross-functionally with Sales, Operations, and Compliance, and serves as the subject matter expert on NMFC classification standards.

ESSENTIAL JOB DUTIES

• Lead, coach, and develop the W&R team, fostering a culture of accountability, collaboration, and continuous improvement.
• Lead data-driven process improvement initiatives and research industry regulations, standards, and best practices.
• Monitor and analyze product, shipment, or weights for accuracy and regulatory compliance.
• Review inspection reports to identify potential issues and conduct cost-benefit analyses.
• Ensure the company receives appropriate revenue on every shipment by facilitating accurate invoicing through inspection, dimensioner data analysis, and classification review.
• Research commodity information using the NMFC for applicable description and class.
• Review disputes from customers to determine the correct classification, if necessary, issue document corrections based on the applicable provisions from the NMFC.
• Monitor key performance indicators, prepare reports, and present findings and recommendations to leadership.
• Oversee operational performance to ensure compliant use of weighing and dimensioning equipment and established procedures.
• Ensure functionality and certification of dimensioning devices and scales, coordinating with Facilities and IT to resolve equipment issues or compliance.
• Collaborate with regional and service center operations teams to address personnel issues related to weight and research process compliance.
• Ensure compliance with company and government regulations, upholding fairness, honesty, and a strong company reputation in every inspection.
• Additional duties as assigned.

MINIMUM REQUIREMENTS

• 3+ years of experience in logistics, transportation, operations, or supply chain.
• 2+ years of management experience preferred.
• Ability to lead, coach, and develop a team to achieve departmental and organizational objectives.
• Ability to effectively explain and document classification corrections to all parties involved.
• Well-developed interpersonal skills.
• Ability to get along with diverse personalities.
• Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Knowledge and training of the National Motor Freight Classification (NMFC) provisions.
• Weight and Research/Inspection experience.
• Must have the ability to obtain working knowledge of CCFS system, policies, and procedures in a timely manner.

BENEFITS

• Medical, Vision, Dental, Supplemental, and Life Insurances available.
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance 401(k) Plan
• Uniform Incentive
• Paid Holidays (after 30 days of service as a full-time employee)
• Paid Personal Time-Off
• Regular part-time employees are eligible for these benefits as well.

All regular full-time employees are eligible for CrossCountry's benefit package after 30 days of employment.