Weight & Research Manager

CrossCountry Freight Solutions; Houston (TX); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

401k with match

Paid time off

EAP

Job summary

CrossCountry Freight Solutions is seeking a Weight & Research Manager to lead the weighing and research across the organization, ensuring accurate freight classification and weight representation on all shipments.

In this exempt role, you will manage a team, partner with Sales, Operations and Compliance, and serve as the NMFC expert, driving audit accuracy and continuous improvement while protecting revenue.

Qualifications

• 3+ years of experience in logistics, transportation, operations, or supply chain.
• 2+ years of management experience preferred.
• Ability to lead, coach, and develop a team.
• Ability to effectively explain and document classification corrections.
• Knowledge of NMFC provisions.
• Weight and Research/Inspection experience.

Responsibilities

• Lead, coach, and develop the W&R team, fostering accountability and collaboration.
• Lead data-driven process improvements and research industry regulations and best practices.
• Monitor and analyze product, shipment, or weights for accuracy and regulatory compliance.
• Review inspection reports to identify issues and conduct cost-benefit analyses.
• Ensure revenue on every shipment via accurate invoicing through inspection and NMFC review.
• Research NMFC classifications and applicable descriptions and class.
• Review customer disputes to determine correct classification and issue corrections.
• Monitor KPIs, prepare reports, and present findings to leadership.
• Oversee use of weighing and dimensioning equipment and procedures.
• Coordinate with Facilities and IT to ensure equipment functionality and compliance.
• Collaborate with regional and service center teams on weight and research process compliance.
• Ensure compliance with company and government regulations, maintaining strong reputation.

Skills

Team leadership

Analytical skills

Communication skills

NMFC knowledge

Weighing and dimensioning equipment

Tools

Weighing equipment

Dimensioning equipment

Job description

Company Overview

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

Company Overview

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

Job Title

Weight & Research Manager

Department

Pricing

Job Status

Exempt

Compensation

Salary: $72,000-$80,000 (based on education and years of experience).

Direct Reports

Yes

REPORTS TO

Director of Pricing

LOCATIONS

Must be located in or near Bismarck ND, Denver CO, Phoenix AZ, Kansas City MO, Dallas TX, Houston TX, or Minneapolis MN.

Job Summary

The Weight and Research (W&R) Manager leads the weighing and research across the organization, ensuring accurate freight classification and weight representation across all shipments. This role is critical to protecting company revenue by verifying that freight is classified, weighed, and billed correctly, while driving audit accuracy, operational excellence, and a culture of safety and continuous improvement. The W&R Manager leads a team, partners cross-functionally with Sales, Operations, and Compliance, and serves as the subject matter expert on NMFC classification standards.

Essential Job Duties

• Lead, coach, and develop the W&R team, fostering a culture of accountability, collaboration, and continuous improvement.


• Lead data-driven process improvement initiatives and research industry regulations, standards, and best practices.


• Monitor and analyze product, shipment, or weights for accuracy and regulatory compliance.


• Review inspection reports to identify potential issues and conduct cost-benefit analyses.


• Ensure the company receives appropriate revenue on every shipment by facilitating accurate invoicing through inspection, dimensioner data analysis, and classification review.


• Research commodity information using the NMFC for applicable description and class.


• Review disputes from customers to determine the correct classification, if necessary, issue document corrections based on the applicable provisions from the NMFC.


• Monitor key performance indicators, prepare reports, and present findings and recommendations to leadership.


• Oversee operational performance to ensure compliant use of weighing and dimensioning equipment and established procedures.


• Ensure functionality and certification of dimensioning devices and scales, coordinating with Facilities and IT to resolve equipment issues or compliance.


• Collaborate with regional and service center operations teams to address personnel issues related to weight and research process compliance.


• Ensure compliance with company and government regulations, upholding fairness, honesty, and a strong company reputation in every inspection.


• Additional duties as assigned.

Minimum Requirements

• 3+ years of experience in logistics, transportation, operations, or supply chain.


• 2+ years of management experience preferred.


• Ability to lead, coach, and develop a team to achieve departmental and organizational objectives.


• Ability to effectively explain and document classification corrections to all parties involved.


• Well-developed interpersonal skills. Ability to get along with diverse personalities.


• Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills.


• Extensive knowledge of the principles, procedures, and best practices in the industry.


• Knowledge and training of the National Motor Freight Classification (NMFC) provisions.


• Weight and Research/Inspection experience.


• Must have the ability to obtain working knowledge of CCFS system, policies, and procedures in a timely manner.

Benefits

• Medical, Vision, Dental, Supplemental, and Life Insurances available.


• Paid time off, paid holidays, paid community volunteer time


• Employee Assistance Program (EAP)


• 401k retirement plan with match

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