Weekends/Weeknights Client Services Monitor

Archdiocese of St. Louis; St. Louis (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

St. Patrick Center is seeking a Client Services Monitor to join the Operations team at the Tucker location. The monitor will observe and evaluate daily pedestrian traffic and notify staff of disturbances at the Tucker Street entrance and Welcome Center Reception.

This is a part-time role with no benefits, up to 19 hours per week, and requires availability to work evenings and weekends. The position supports the center’s mission and daily operations.

Qualifications

• Assistants must de-escalate tense situations calmly and professionally.
• Provide a welcoming presence to visitors and clients seeking services.
• Demonstrate ability to interface with a diverse population and work within a team.
• Availability to work evenings and weekends is required.
• Minimum education: high school diploma or GED; associate degree preferred.

Responsibilities

• Direct individuals to entrances such as volunteers, visitors and those seeking services.
• Use de-escalation techniques to defuse volatile persons on agency property.
• Assist staff in responding to Red Folder calls at Welcome Center Entrance and other areas.
• Call 911 for emergencies when necessary.
• Provide a welcoming presence to visitors and clients.
• Maintain a clean, professional appearance.
• Check-in each morning with the CSO Manager for daily activities.
• Provide intake triage as needed.
• Complete agency Incident Reports as needed.

Skills

De-escalation techniques

Customer service

Interpersonal communication

Evenings/weekends availability

Flexible hours

Education

High school diploma or GED

Associate degree preferred

Job description

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St Louis, MO, US, 63101-1114

St. Patrick Center provides opportunities for self-sufficiency and dignity to people who are homeless or at risk of becoming homeless. Individuals and families build permanent, positive change in their lives through safe and affordable housing, sound mental and physical health, and employment and financial stability.

Working collaboratively with individuals, businesses, government and other service providers, St. Patrick Center will end chronic homelessness in the St. Louis region through Housing First, an evidence-based practice that tells us to remove barriers, do intake and assessment early, move people into housing and offer them support to achieve their goals.

Job Summary

The Client Services Monitor is a part of Operations. The monitor will observe and evaluate the daily pedestrian traffic at the Tucker location. They will notify appropriate St. Patrick Center staff of disturbances at the Tucker Street entrance and Welcome Center Reception. This role is Part-time without benefits and works a maximum of 19 hours per week.

Job Responsibilities

• Direct individuals to appropriate entrances such as volunteers, visitors and persons seeking services.
• Use appropriate de-escalation techniques to defuse volatile persons on agency property.
• Assists SPC staff responding to “Red Folder” calls at Welcome Center Entrance, Client Deck, and other exterior agency area locations.
• Use appropriate judgment to call “911” for emergency assistance.
• Provide a welcoming presence to persons visiting or seeking services at SPC.
• Maintain clean and professional appearance.
• Check-in each morning with the CSO Manager for daily activities scheduled at SPC.
• Provide intake triage as needed.
• Complete agency Incident Reports as needed.

Job Requirements

• High school diploma or GED required.
• Minimum of an associate degree preferred.
• Minimum of one year Client Services Monitor related experience.
• Requires valid driver's license (MO residents require Class E)
• Law enforcement background strongly preferred.
• Reliable vehicle is preferred.
• Valid and current auto insurance is preferred.
• Ability to work evenings and weekends.
• Ability to interface with a diverse population.
• Ability to work flexible hours.

St. Patrick Centerdoes not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. St. Patrick Centeris an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.

Pre-Employment Screening

All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, an employment and education or licensure/certification verification, and Covid-19 and Influenza vaccination. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.

Our Mission

To bring the healing, help, and hope of Jesus Christ to those in need with a compassionate, caring presence.

Transforming lives and working to create a community where everyone has access to sustainable housing, employment, and healthcare.

As a part of the Catholic Charitiesfamily, you’ll have the resources to care for those closest to you. Options include generous parental leave policies, flexible working arrangements, group life insurance, permanent health insurance, and dedicated support to help you find the right child care or elder care.