Weekend Overnight Operator

Prattwhitney; Springfield (VA); On-site; USD 87,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Flexible work schedules

Job summary

RTX seeks an Operator to join a high-performing Operations and Sustainment team, embedded on-site for a system considered mission critical by the government. You will support 24x7 operations, troubleshoot Tier 1/2 issues, and collaborate with engineers, customers, and vendors to restore services.

Requires a Bachelor’s degree with 5+ years of relevant experience or an advanced degree with 2+ years; U.S. citizenship and active security clearance are required.

Qualifications

• Requires Bachelor’s degree with 5+ years of relevant experience, or anAdvanced Degree with 2+ years of experience.
• Experience with Linux commands and troubleshooting in a government/mission-critical environment.
• Strong customer support skills and collaboration across teams.

Responsibilities

• Provide Tier 1 and Tier 2 troubleshooting for system anomalies.
• Maintain environment and restore operations; assist with upgrades.
• Troubleshoot hardware, software and OS issues; escalate as needed.

Skills

Linux commands

Troubleshooting

Customer support

Education

Bachelor’s degree + 5 years experience

Advanced degree + 2 years experience

Job description

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.

RTX seeks an Operator to join a high-performing team at the heart of an important US government function which helps the nation meet its national security strategy. The selected candidate will be a team member on a high-performing Operations and Sustainment team, embedded on-site, with customer presence, for a system considered mission critical by the government. The team is responsible for successful 24x7 operations of the system, with very detailed assistance to additional parts of the system.

This position is expected to be a weekend overnight position (6:00pm - 6:00am) with two 8-hour overnight shifts during the week, depending on schedule, after initial training period with commensurate shift differential.

What You Will Do

The operator works with other operators and data managers, Raytheon's factory team of engineers and technologists, subcontractors, peers, customers, and product vendors, to provide Tier 1 and Tier 2 troubleshooting toward resolution of technical system anomalies. They maintain the environment by identifying anomalies and restoring operations or working with senior engineers for action. They assist with installing upgrades, monitors system and network performance; initiates troubleshooting, and work with other organizations. They follow existing operational policies and procedures, troubleshoot hardware, software and operating system issues, and elevate application problems to support teams.

You Must Have

Typically requires a Bachelor’s and a minimum of 5 years prior relevant experience, or an Advance Degree in a related field and a minimum of 2 years’ experience. Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Experience with Linux commands.

We Prefer

Security+ certification. Experience in the Intelligence Community (IC). Familiar with technical documentation. Comfortable performing normal duties collocated with the customer and other operations center residents. Proven ability in strong customer support. Strong team player with good communications and detailed problem tracking for system reports.

What We Offer

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation. Not relocation eligible. Eligible for employee referral. This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSACAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 86,800 USD - 165,200 USD. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

Benefits

• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
• Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
• Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

Equal Opportunity

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.