Weekend On-Site IT Service Desk Analyst

DigiOffice, LLC; Johns Creek (GA); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Job summary

DigiOffice, LLC is seeking a reliable Service Desk Analyst to support end users during weekend service desk operations in Johns Creek, GA. This 100% on-site role serves as the first point of contact for IT issues and requires strong troubleshooting, clear communication, and professional demeanor.

The ideal candidate will document tickets, resolve incidents related to hardware, software, network, and access, and escalate complex problems as needed while maintaining a high level of customer

Qualifications

• Experience in a service desk, help desk, desktop support, or IT support role preferred.
• Basic understanding of computer hardware, software, OS, networking, and common business apps.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service mindset and ability to work with users at all technical levels.
• Ability to work independently during weekend shifts with limited supervision.
• Strong attention to detail when documenting tickets and resolutions.

Responsibilities

• Serve as the first point of contact for end-user technical support requests during weekend shifts.
• Respond to, troubleshoot, and resolve service desk tickets related to hardware, software, network, login, access, and general IT issues.
• Provide support to users by phone, email, ticketing system, remote tools, or in person, depending on client needs.
• Accurately document all issues, troubleshooting steps, resolutions, and follow-up actions in the service desk system.
• Escalate complex or unresolved issues to the appropriate technical team or supervisor.
• Track open tickets and follow up with users to ensure issues are fully resolved.
• Maintain a high level of professionalism, patience, and customer service when supporting end users.
• Follow established IT support procedures, security practices, and client service standards.
• Assist with basic account support, password resets, equipment troubleshooting, and application access issues.
• Support a smooth and consistent user experience during weekend coverage hours.

Skills

Troubleshooting

Communication

Customer service

Independence

Documentation

Education

CompTIA A+ / Network+ (preferred)

Tools

Ticketing system

Microsoft Windows

Microsoft 365 / Outlook / Teams

VPN

Job description

DigiOffice, LLC is seeking a reliable Service Desk Analyst to support end users during weekend service desk operations in Johns Creek, GA. This 100% on-site role serves as the first point of contact for IT issues and requires strong troubleshooting, clear communication, and professional demeanor.

The ideal candidate will document tickets, resolve incidents related to hardware, software, network, and access, and escalate complex problems as needed while maintaining a high level of customer