Weekend IT Service Desk Agent — Remote Support

Saic; Tennessee; Remote; USD 40,000 - 80,000; Full time

Job summary

SAIC is seeking outstanding IT candidates for our Multi-Client Service Desk. The Extended Weekend Service Agent will be the first point of contact, delivering professional support and maintaining SAIC security protocols while accurately updating tickets.

Remote work within the United States is possible. Responsibilities include assisting with hardware, software, account management, and network issues, while meeting SLAs and KPIs.

Qualifications

• Must be a US citizen with ability to obtain Public Trust clearance.
• AA Degree in related discipline and one year related experience, or a HS degree and 2 years of enterprise IT or related experience
• Ability to work from home with consistent and safe work conditions (workspace, high-speed Internet, low distraction, etc.)

Responsibilities

• Provide front line technical support to local and remote users via calls, chat, and email support
• Utilize technical skills, knowledge base, and support tools to diagnose issues
• Support Microsoft 365 Suite tools, Office and Windows OS in an enterprise environment
• Assist with account credentialing and password resets
• Escalate issues per established protocols
• Maintain tickets in ITSM systems and document clearly

Skills

US Citizenship

Public Trust clearance

Work from home

Customer service

Microsoft 365 admin

Windows 10/11

Active Directory / Entra ID

ITIL knowledge

Technical troubleshooting

Remote support tools

Education

AA degree in related discipline

High School diploma

Tools

ServiceNow

Jira

RDP

Bomgar

Microsoft 365

Job description

SAIC is seeking outstanding IT candidates for our Multi-Client Service Desk. The Extended Weekend Service Agent will be the first point of contact, delivering professional support and maintaining SAIC security protocols while accurately updating tickets.

Remote work within the United States is possible. Responsibilities include assisting with hardware, software, account management, and network issues, while meeting SLAs and KPIs.