Weekend Intake Specialist/Receptionist

Law Office of Bryan Fagan; Houston (TX); Presencial; USD 21 000 - 30 000; Tempo parcial

Resumo da oferta

The Law Office of Bryan Fagan seeks a Weekend Intake Specialist/Receptionist to join our Intake team in Houston. You will be the first point of contact for new clients, collect case details, qualify leads, and route them into our scheduling system.

Responsibilities include greeting clients, handling high-volume calls, data entry, and maintaining accurate records in HubSpot and Google Calendar. Weekend availability and strong communication are required to succeed in this role.

Qualificações

• 1-2 years of experience as an intake specialist or high-volume receptionist.
• Experience handling high-volume calls preferred.
• Proven computer skills for lookups and data entry.
• Ability to learn new technology and databases.
• Reliable and on-time service track record.
• Strong verbal, written, or in-person communication skills.
• Highly organized with strong task prioritization.
• Bilingual in Spanish preferred, not required.

Responsabilidades

• Greet and assist clients, visitors, and potential new clients in person and over the phone.
• Meet daily call quota to qualify potential new clients.
• Build rapport with callers via email, phone or in-person.
• Gather data from inquiries to qualify potential new clients.
• Schedule and confirm appointments in HubSpot and Google Calendar.
• Scan and prepare documents for required reports.
• Scan, copy, fax, and file documents as needed.
• Serve refreshments and maintain a professional reception area.
• Handle high-volume incoming and outgoing calls.
• Support intake with structured scripts and accurate client information.
• Collect and route mail and hand-delivered packages.
• Enter information into online systems.
• Front desk reception responsibilities required.
• Gather reports at end of shift.
• Perform other duties as assigned by Intake Manager or Leadership.
• Must be willing to work every weekend.

Conhecimentos

Intake experience

High-volume reception

Data entry

Spanish (bilingual)

Communication skills

Organizational skills

Ferramentas

HubSpot

Google Calendar

CRM systems

Descrição da oferta de emprego

Weekend Intake Specialist/Receptionist

Department: Intake

Employment Type: Part Time

Location: Houston/Corporate

Reporting To: Mollie Levar

Description

The Law Office of Bryan Fagan is a firm that excels in family, estate planning & probate, and criminal law matters. We have (11) offices in Texas: (2) offices in Houston (Corporate and River Oaks), and (1) office in Atascocita, Humble, Kingwood, The Woodlands, Austin, Dallas, San Antonio, Fort Worth, and Humble!
Are you organized with a good work ethic, and self-disciplined? If so, we would love for you to join our growing team of Intake Specialist/Receptionist.

We are seeking an experienced and motivated individual to join our firm as a Weekend Intake Specialist/Receptionist. As part of our intake team, you are the first point of contact for most new clients, gathering case information and coordinating their entry into our system. You accurately document the clients' case details, qualify the lead before placing them in our scheduling system and directing them to the appropriate consultation process. You must have strong communication skills, experience with accurate data entry, and the desire to learn common legal terminology.

Bring your reliable and upbeat personality to our firm!

Key Responsibilities

Responsibilities:

• Greet and assist clients, visitors, and potential new clients in person and over the phone
• Meet daily call quota to qualify potential new clients
• Build rapport with callers via email, phone or in-person
• Gather data from inquiries to qualify potential new clients
• Schedule and confirm appointments in HubSpot and Google Calendar
• Scan and prepare documents for necessary reports
• Scan, copy, fax, and file documents as needed
• Serve refreshments and ensure the client reception area remains professional and inviting
• Handle high volume incoming and outgoing calls
• Support the intake process by following structured scripts and gathering accurate client information
• Collect and route mail and hand-delivered packages
• Enter information into an online system
• Front desk reception responsibilities required.
• Gather reports at the end of the shift
• Perform other duties as assigned by the Intake Manager or Leadership team
• Must be willing to work every weekend

Skills, Knowledge and Expertise

• 1-2 years of experience as a intake specialist, high volume receptionist or customer service representative or office support role.
• Prior experience handling high volume call most preferred.
• Proven computer skills for look up and data entry.
• Have the ability to learn new technology and databases.
• Must have a track record of reliability and on time service.
• Have strong verbal, written, or in-person communication skills.
• Must be highly organized and be able to prioritize tasks.
• Bilingual in Spanish mostly preferred, not required.

Benefits

This is a part-time position and is not eligible for company-sponsored benefits.
Equal Opportunity Statement: We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.