Patient Services Clerk III - 2nd Shift

The University of Iowa; Iowa City (IA); On-site; USD 22,000 - 33,000; Part time

Job summary

The University of Iowa Health Care is seeking a Clerk III for the Downtown Campus information desk. You will greet patients and guests, provide directions, and answer questions in person or by phone while maintaining HIPAA compliance.

The 60% PM schedule includes Mondays and Wednesdays 2:00PM-8:00PM and Tuesday, Thursday, Friday 4:00PM-8:00PM, totaling 24 hours per week. Responsibilities include documenting deliveries, coordinating transport, assisting with wheelchair needs, handling Lost and

Qualifications

• Two years of related clerical experience or equivalent education.
• Excellent customer service and professional communication.
• Ability to maintain confidentiality and HIPAA compliance.

Responsibilities

• Welcome patients and guests at the information desk with a courteous, professional demeanor.
• Provide directions, information on hospital services, and assist via phone and in person.
• Support service recovery and handle inquiries with accuracy and sensitivity.
• Answer calls, transfer and route to appropriate departments as needed.
• Respect privacy and maintain confidentiality per policies and HIPAA.
• Coordinate transport requests and assist with wheelchair needs when required.
• Log deliveries to the desk and contact departments promptly.
• Move and transfer Lost and Found items to Security following procedures.
• Provide parking information and guidance as requested.
• Operate computer systems (EPIC, Office) and office equipment.
• Familiarity with MCD Guest Lodging Program and related operations.
• Follow safety guidelines and communicate visitor rules as needed.
• Assist with medical records inquiries and coordinate requests.
• Arrange interpreters using GLOBO iPad when needed.
• Complete required trainings and maintain professional work ethic.
• Maintain clean work area and perform other duties as assigned.
• Demonstrate Iowa Health Care WE CARE values.

Skills

Customer service

Communication

Privacy & HIPAA

Multitasking

Teamwork

Tools

EPIC

Microsoft Office

Lost & Found program

GLOBO iPad

Job description

The University of Iowa Health Care is seeking a Clerk III for the Downtown Campus information desk. You will greet patients and guests, provide directions, and answer questions in person or by phone while maintaining HIPAA compliance.

The 60% PM schedule includes Mondays and Wednesdays 2:00PM-8:00PM and Tuesday, Thursday, Friday 4:00PM-8:00PM, totaling 24 hours per week. Responsibilities include documenting deliveries, coordinating transport, assisting with wheelchair needs, handling Lost and