Weekend Hospice Liaison

CROÍHEALTH, Inc.; Norwell (MA); On-site; USD 45,000 - 55,000; Part time

Job summary

Croí Health, Inc. is seeking a capable Weekend Liaison to support new referrals and act as the primary liaison to patients, providers, and insurance case managers.

This part-time 24‑hour weekend role (Fri–Sun) offers bonus potential and a chance to impact home health services on the South Shore. The position requires 2+ years of hospice experience, 2+ years in administrative roles, and preferred bachelor's degree.

Qualifications

• 2+ years of Hospice experience required.
• Bachelor’s degree preferred.
• 2+ years of administrative experience.
• Intake, or sales experience preferred.

Responsibilities

• Establishes and develops relationships with staff, physicians, referral sources, patients, and family members to facilitate the referral/admission process and acts as liaison between all entities. Explains the types of care and services the Agency offers to patients and their families.
• Recruits referrals and coordinates with intake staff in assisting to coordinate admissions with the Agency’s daily workload.
• Assesses incoming patients’ physical, social, and psychosocial needs to ensure they meet the agency’s admission criteria. Consults with referral sources on complex patient discharges and coordinates patients’ care with the agency. Obtains financial information, as necessary, from the patient, the family, and the patient’s chart.
• Establishes open lines of communication with referral sources to promote good community relations. Works to provide service to existing accounts and strives to increase referral numbers. Responds to questions, complaints, and inquiries from patients, families, referral sources, and community providers as appropriate.
• Participates in appropriate professional, community organizations, and outreach activities.
• Reviews weekly Croí Health Admission Reports, records, and maintains on-going statistics, i.e., tracking referral sources, admissions, and insurers, and submits reports as requested/required.

Skills

Intake experience

Sales experience

Administrative support

Communication skills

Education

Bachelor’s degree (preferred)

Job description

Why Croí Health?

Croí Health is a mission-driven, non-profit organization providing home health, palliative, hospice, and wellness services across 27 communities, from Milton to Plymouth. Consistently earning five-star CMS ratings, we lead with innovation, quality, and heart.

Join us and make a difference every day—because here, caring is more than what we do, it’s who we are.

We are looking for a Weekend Liaison to work Part‑Time, 24 hours weekly. In this position, you will be responsible for new referrals to the Agency on the south shore. Serve as the primary liaison to prospective patients and designated health care providers, as well as insurance case management professionals and community groups, to ensure safe and appropriate care for all new patients.

Compensation: $45,000- 55,000 (based on experience and credentials) plus bonus!

Schedule: Friday-Sunday

How You'll Contribute:

• Establishes and develops relationships with staff, physicians, referral sources, patients, and family members to facilitate the referral/admission process and acts as liaison between all entities. Explains the types of care and services the Agency offers to patients and their families.
• Recruits referrals and coordinates with intake Staff in assisting to coordinate admissions with the Agency’s daily workload.
• Assesses incoming patients’ physical, social, and psychosocial needs to ensure they meet the agency’s admission criteria. Consults with referral sources on complex patient discharges and coordinates patients’ care with the agency. Obtains financial information, as necessary, from the patient, the family, and the patient’s chart.
• Establishes open lines of communication with referral sources to promote good community relations. Works to provide service to existing accounts and strives to increase referral numbers. Responds to questions, complaints, and inquiries from patients, families, referral sources, and community providers as appropriate.
• Participates in appropriate professional, community organizations, and outreach activities.
• Reviews weekly Croi Health Admission Reports, records, and maintains on-going statistics, i.e., tracking referral sources, admissions, and insurers, and submits reports as requested/required.

What Makes You a Great Fit:

• 2+ years of Hospice experience required
• Bachelor’s degree preferred
• 2+ years of administrative experience
• Intake, or sales experience preferred

Why You'll Love Working Here:

• Medical, Dental, and Vision Benefits
• Company paid Life Insurance and Long-Term Disability
• Generous Paid Time Off Package
• 401 (k) match program
• Flexible Spending Account
• Tuition Reimbursement and Scholarship Program

Croí Health complies with applicable federal and state civil rights laws and does not discriminate, exclude people or treat them less favorably because of race, color, creed, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits, pregnancy, or related conditions, sexual orientation, gender identity and sex stereotypes), age, disability (including mental illness and substance abuse disorders), genetic material, veteran status, communicable disease, natural or protective hairstyles or any combination, thereof with regard to admission, access to treatment or employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.