Weekend Guest Experience Specialist - Front Desk & Ops

EmergencyMD; Wixom (MI); On-site; USD 22,041 - 23,419; Part time

Benefits offered by this job

Monthly bonus

Direct deposit

Flexible scheduling

Cross-training

Hourly rate

Job summary

My Place Hotel Wixom is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property.

Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities during the shift, including friendly guest interactions, cash handling, and basic record-keeping on a weekend

Qualifications

• Basic computer proficiency (Microsoft Office).
• Strong customer service and communication skills.
• Ability to multitask, stay organized, and work independently.
• Reliable attendance and professional conduct.
• Comfortable handling cash and maintaining accurate records.

Responsibilities

• Serve as the first point of contact for guests during arrival, stay, and departure.
• Complete reservations, check-ins, and check-outs using hotel systems.
• Post and verify charges including room rates, taxes, store purchases, and pet fees.
• Explain hotel amenities, rewards program participation, and local dining, shopping, and attractions.
• Address guest concerns professionally and elevate issues when appropriate.
• Complete laundry and cleaning tasks.
• Complete laundry, stocking supplies, and sanitizing common areas.
• Maintain the coffee bar and lobby.
• Clear snow and ice from entrances and sidewalks as needed.
• Deliver guest items such as towels, cribs, and toiletries.
• Issue and track keys and key cards for housekeeping and maintenance.
• Support housekeeping with guest room cleaning during high occupancy or staffing shortages.
• Answer and route incoming calls using proper phone etiquette.
• Record messages accurately and manage guest wake-up requests.
• Process credit card authorizations and cash transactions.
• Maintain accurate shift paperwork including call logs, cash logs, and Night Audit documentation.
• Keep the Front Desk Log current and report operational or maintenance concerns to the General Manager.
• Follow all safety and security procedures.
• Conduct routine walkthroughs of floors, stairwells, entrances, and exterior areas.
• Monitor doors and lighting to ensure a secure environment.

Skills

Customer service

Communication skills

Multitasking

Attendance

Record keeping

Tools

Microsoft Office

Job description

My Place Hotel Wixom is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property.

Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities during the shift, including friendly guest interactions, cash handling, and basic record-keeping on a weekend