Weekend Front Desk Sales Associate

Gold's Gyms Of The Carolinas; Greensboro (NC); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

401(k)

Employee discounts

Free Gold’s Gym membership

20% employee discount on clothing and products

Opportunities for commissions and bonuses

Job summary

Gold's Gyms Of The Carolinas is hiring a Front Desk Sales Associate in Greensboro, NC. The role involves greeting members, managing front desk operations, and ensuring a positive experience for all gym users.

Ideal candidates will have strong communication skills and a flexible schedule, able to handle various administrative tasks and assist members with inquiries. Benefits include a 401(k) plan, employee discounts, and an exclusive free gym membership.

Qualifications

• Excellent verbal, non-verbal, and written communication skills.
• Ability to lift 25 lbs repeatedly and stand for extended periods.
• Must be flexible to work holidays and weekends.

Responsibilities

• Greet and direct members, guests, and staff as they enter the gym.
• Check members into the gym using proper procedures.
• Respond promptly to member requests and inquiries.

Skills

Excellent customer service skills

Ability to communicate effectively

Understanding of basic cash processing procedures

Functional computer skills

Ability to multi-task

Education

High school diploma or equivalent

Job description

Overview

The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Operations Supervisor.

Position

Front Desk Sales Associate

Responsibilities

• Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front door and retail area of the facility.
• Personally checks each member into the gym using the proper check‑in procedures.
• Monitors check‑ins to identify delinquent accounts and notifies Gym Operations Supervisor.
• Registers all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller’s requests and/or takes appropriate messages noting caller’s name.
• Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Responds immediately to member requests, inquiries and concerns.
• Maintains neat appearance and wears proper uniform attire with nametag while on duty.
• Distributes keys, towels and other materials as needed.
• Processes retail and concession sales.
• Attends all staff meetings as directed.
• Responsible for gym walk‑thru as designated in walk‑thru log.
• Follows proper opening and closing procedures as instructed in the FDA training manual.
• Logs all maintenance concerns that are reported.
• Follows and reports any safety concerns.
• Notifies management of gym incidents that require incident reports.
• Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor, including but not limited to light cleaning and picking up of weights.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills are required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non‑verbally and in writing is required.
• Understanding of basic accounting principles is required.
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi‑task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25 lbs repeatedly and stand for extended periods of time.
• Uphold Gold’s Gym Vision, Mission, Values and code of conduct.

Benefits and Perks

• 401(k)
• Employee discounts
• Exclusive free Gold’s Gym membership: unlimited access to all locations.
• 20% employee discount on clothing and products.
• Robust 401K benefits.
• Opportunities for commissions and bonuses.