Weekend Front Desk & Guest Services Associate
People-Serving-People
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Job summary
People Serving People in Minneapolis is seeking a weekend Guest Services Associate to ensure unsurpassed customer service at the front desk of our emergency shelter. You will greet guests, handle intake, voucher renewals, and information requests while supporting a 24/7/365 operation.
Two weekend shifts available: 9:00am–4:00pm and 3:00pm–11:30pm, Saturday and Sunday. This role emphasizes teamwork, strong computer skills, CPR/First Aid/AED certification, and respect for guests from diverse
Qualifications
- Associates Degree in Human Services or related field; or 1 year of direct experience.
- CPR/First Aid/AED Certification or ability to obtain within 6 months of hire.
- Strong computer skills and Microsoft Office experience.
- Strong experience working as a part of a team.
- Experience working with people from diverse cultural and socio-economic backgrounds.
- Experience working with families or individuals experiencing homelessness preferred.
- Knowledge of Hennepin County shelter system preferred.
Responsibilities
- Contribute to warm and friendly environment by greeting and providing great hospitality to guests
- Process guest intake, voucher renewals, and audit report paperwork
- Respond to guests’ request for information and necessities
- Answers telephone and relays messages for guests
- Understand and follow all front desk policies and procedures in order to provide excellent guest service
- Performs stocking and cleaning responsibilities as needed for shift
Skills
Education
Tools
Job description
People Serving People in Minneapolis is seeking a weekend Guest Services Associate to ensure unsurpassed customer service at the front desk of our emergency shelter. You will greet guests, handle intake, voucher renewals, and information requests while supporting a 24/7/365 operation.
Two weekend shifts available: 9:00am–4:00pm and 3:00pm–11:30pm, Saturday and Sunday. This role emphasizes teamwork, strong computer skills, CPR/First Aid/AED certification, and respect for guests from diverse
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