Weekend Front Desk Agent

Staybridge Suites; West Des Moines (IA); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Paid training

Hotel employee travel discounts

Growth opportunities

Supportive hotel team

Job summary

Staybridge Suites West Des Moines is seeking a Weekend Front Desk Agent to greet guests, handle check-ins/checkouts, and contribute to a welcoming lobby experience.

This part-time role requires weekend availability (Sat and Sun, 7:00 AM–3:00 PM) with potential for an additional weekday shift. Prior hotel or customer-service experience is a plus, but we will train the right candidate with strong reliability and communication skills.

Qualifications

• Punctual and dependable.
• Strong customer-service orientation.
• Able to communicate clearly in person, on the phone, and in writing.

Responsibilities

• Welcome guests and provide friendly, professional service.
• Complete guest check-ins and checkouts accurately.
• Answer phones and assist with questions, requests, and hotel information.
• Create, modify, and review reservations.
• Process payments and maintain accurate guest billing.
• Respond to guest concerns calmly and work toward a solution.
• Communicate important information to housekeeping, maintenance, management, and the next front desk shift.
• Complete assigned shift responsibilities and hotel checklists.
• Keep the front desk and lobby clean, organized, and welcoming.
• Work independently while recognizing when management assistance is needed.

Skills

Dependable

Friendly

Professional

Multitasking

Job description

Weekend Front Desk Agent

Saturday & Sunday, 7:00 AM–3:00 PM
Staybridge Suites West Des Moines
Part-Time | Approximately 16–24 Hours per Week
Pay: $16.00-$17.00 per Hour | Immediate Opening

Are you someone people can count on to stay calm, solve problems, and make others feel welcome?

Staybridge Suites West Des Moines is looking for a dependable and professional Front Desk Agent to manage our weekend morning guest experience. This is an important guest-facing position for someone who takes pride in providing excellent service, communicates confidently, and can be trusted to handle responsibilities independently after training.

Hotel experience is helpful, but it is not required. We are willing to train the right person who brings strong customer-service skills, reliability, good judgment, and a positive attitude.

Schedule

The following shifts are required:

• Saturday: 7:00 AM–3:00 PM
• Sunday: 7:00 AM–3:00 PM

One additional weekday shift from 3:00 PM–11:00 PM may become available. The weekend shifts are the core schedule, and any additional shift would be discussed before being added.

Applicants must be able to consistently work both Saturday and Sunday shifts and arrive ready to begin work by 7:00 AM.

What You’ll Do

• Welcome guests and provide friendly, professional service
• Complete guest check-ins and checkouts accurately
• Answer phones and assist with questions, requests, and hotel information
• Create, modify, and review reservations
• Process payments and help maintain accurate guest billing
• Respond to guest concerns calmly and work toward an appropriate solution
• Communicate important information to housekeeping, maintenance, management, and the next front desk shift
• Complete assigned shift responsibilities and hotel checklists
• Keep the front desk and lobby clean, organized, and welcoming
• Work independently while recognizing when management assistance is needed

What We’re Looking For

The strongest candidates will be:

• Consistently dependable and punctual
• Friendly, composed, and professional with guests
• Comfortable handling several priorities at once
• Detail-oriented when working with reservations and payments
• Able to communicate clearly in person, over the phone, and in writing
• Comfortable using computers and learning new hotel systems
• Willing to take ownership of problems instead of passing them along
• Able to follow procedures while using good judgment
• Available every Saturday and Sunday from 7:00 AM–3:00 PM

Previous hotel, front desk, retail, restaurant, or customer-service experience is preferred but not required.

Why Join Our Team?

• Consistent weekend daytime hours
• Paid, hands-on training
• Hotel employee travel discounts
• Support from an experienced hotel team
• Opportunity to learn reservations, billing, guest relations, and overall hotel operations
• Opportunity for additional hours and professional growth
• A position where your reliability and service directly affect the guest experience

Physical Requirements

This position requires standing, walking, and sitting throughout the shift; regularly using a computer and telephone; completing light front desk and lobby tasks; and lifting up to 50 pounds as needed. Essential job duties must be performed with or without reasonable accommodation.