Weekend Concierge

FirstService Residential; Boston (MA); On-site; USD 30,000 - 33,000; Full time

Job summary

FirstService Residential is seeking a professional concierge to provide exceptional service to residents and visitors. The role involves greeting residents, signing in guests, monitoring access, and assisting with clerical tasks using Word and Excel.

You will walk the building, maintain logs, and support the security team to ensure a safe environment. The ideal candidate demonstrates strong communication, multitasking, and time management skills, with the ability to handle emergencies and

Qualifications

• Excellent customer service and interpersonal abilities required.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and respond calmly under pressure.
• Proficiency with Microsoft Word and Excel; Outlook experience preferred.
• Willingness to stand, walk, and assist residents as needed.

Responsibilities

• Provides exceptional customer service and greets residents and guests.
• Checks guests and service providers in and out.
• Monitors and operates building access and security systems.
• Performs clerical tasks using Word and Excel.
• Walks the premises for monitoring as directed.
• Maintains accurate daily logs and forms and reports issues to supervision.
• Resolves complaints and escalates when necessary.
• Maintains a safe, secure environment for residents and property.
• Assists with general concierge duties as required.

Skills

Customer service

Communication

Multitasking

Time management

Professionalism

Tools

Microsoft Office

Job description

Description

Job Overview: Provides exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Assists with general concierge services and performs administrative clerical, Word and Excel document work. Walks the building premises as directed for monitoring purposes.

Your Responsibilities

• Provides exceptional customer service.
• Meets and greets residents; checks guests and service providers in/out.
• Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
• Assists with general concierge services and performs administrative clerical, Word and Excel document work.
• Walks the building premises as directed for monitoring purposes
• Monitors and controls access to the building
• Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary
• Provides general concierge services as well as administrative clerical work when needed
• Helps maintain a safe and secure environment throughout the building/property(s)
• Walks the building premises as directed for monitoring purposes
• Have the ability to understand and complete all required forms
• May be assigned other duties by supervisor

Skills & Qualifications

• Ability to manage multiple priorities
• Demonstrates excellent customer service, communication and time management skills.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.
• Command of information system hardware/software is preferred
• Good written and verbal communication skills
• Strong customer service and interpersonal skills required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Ability to lift 30 – 50 lbs
• Requires standing, sitting position for long periods of time, walking and occasional climbing when necessary
• Handle, finger, grasp and lift objects and packages; must be able to reach with hands and arms
• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time
• Must have the ability to detect auditory and/or visual emergency alarms
• Occasional overtime may be required
• Must have the ability to work extended/flexible hours, weekends, and attend Board meetings.

Physical Requirements

• Climb ladders and work at heights above ground level (maximum 3 ft).
• Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
• Must be able to lift 50 lbs or more following appropriate safety procedures
• Must be able to drive
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.
• Work duties require the ability to stand and walk on hard surfaces for frequent and prolonged periods of time, and regularly require lifting, bending, stooping, reaching, climbing, push/pull and related physical activities

Compensation

$22.00-$24.00 per hour

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.