Front Desk Staff

FirstService Residential; Ocean View (DE); On-site; USD 21,000 - 22,000; Part time

Job summary

FirstService Residential is seeking a Part-Time Front Desk Associate to provide exceptional customer service, greet residents, and manage guest check-ins. The role includes monitoring security systems, maintaining logs, and performing clerical tasks using Word and Excel.

The position requires strong communication, multitasking, and the ability to work on-site in a residential environment. AEDT information and access procedures ensure a safe building, with potential flexible hours as needed.

Qualifications

• Ability to manage multiple priorities.
• Excellent customer service and communication skills.
• Basic knowledge of Microsoft Applications (Outlook, Word, Excel).
• Strong written and verbal communication skills.
• Ability to work in a security-conscious environment.

Responsibilities

• Provides exceptional customer service.
• Meets and greets residents; checks guests and service providers in/out.
• Monitors and operates security control systems and maintains logs.
• Performs concierge and clerical tasks using Word and Excel.
• Walks the building premises for monitoring as directed.
• Resolves issues and escalates to supervisor when needed.

Skills

Multitasking

Customer service

Communication

Time management

Microsoft Office

Outlook

Word

Excel

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Description

Job Overview:

As a Part-Time Front Desk Associate, you’ll be responsible for providing exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Assists with general concierge services and performs administrative clerical,Wordand Excel document work. Walks the building premises as directed for monitoring purposes.

Your Responsibilities:

• Provides exceptional customer service.
• Meets and greets residents; checks guests and service providers in/out.

• Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
• Assists with general concierge services and performs administrative clerical,Wordand Excel document work.
• Walks the building premises as directed for monitoring purposes
• Monitors and controls access to the building
• Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary
• Provides general concierge services as well as administrative clerical work when needed
• Helps maintain a safe and secure environment throughout the building/property(s)
• Walks the building premises as directed for monitoring purposes
• Have the ability to understand and complete all required forms
• May be assigned other duties by supervisor

Skills & Qualifications:

• Ability to manage multiple priorities
• Demonstrates excellent customer service, communication and time management skills.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.
• Command of information system hardware/software is preferred
• Good written and verbal communication skills
• Strong customer service and interpersonal skills required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Ability to lift 30 – 50 lbs
• Requires standing, sitting position for long periods of time, walking and occasional climbing when necessary
• Handle, finger, grasp and lift objects and packages; must be able to reach with hands and arms
• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time
• Must have the ability to detect auditory and/or visual emergency alarms

Physical Requirements / Working Environment:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Ability to lift 30 – 50 lbs
• Requires standing, sitting position for long periods of time, walking, and occasional climbing when necessary
• Handle, finger, grasp, and lift objects and packages; must be able to reach with hands and arms
• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time
• Must have the ability to detect auditory and/or visual emergency alarms
• Occasional overtime may be required
• Must have the ability to work extended/flexible hours, weekends, and attend Board meetings.

Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts, and dust. The physical demands described within this document are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation:

$15.00 - $16.00 per hour

Disclaimer Statement:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a reasonable accommodation, as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.