Weekdays-Only Medical Billing Support Specialist

99 Healthcare Management; Dallas (TX); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

401(k) with employer match

Medical, dental, and vision insurance

Paid time off

Disability and life insurance

Employee Assistance Program

Flexible spending account

Résumé du poste

99 Healthcare Management in Dallas, TX is seeking a detail-oriented Medical Billing Customer Service Representative to support patients with billing questions and to help maintain an efficient revenue cycle.

As the primary contact for inquiries, you will process payments, set up payment plans, ensure HIPAA compliance, and collaborate with providers and the billing team to resolve issues promptly.

Qualifications

• Associate degree or two years of related experience.
• Medical billing experience.
• Knowledge of accounts receivable and insurance processes.
• Ability to handle high-volume, fast-paced situations calmly and professionally.
• Strong multitasking and independent work capabilities with high accuracy.
• Strong work ethic, professionalism, and commitment to client/patient satisfaction.
• Proficiency in MS Office, especially Excel and Outlook.
• eClinicalWorks (eCW) experience preferred.

Responsabilités

• Serve as the primary point of contact for patients and providers regarding billing questions and concerns.
• Respond to a high volume of inbound calls and make outbound calls to collect payments or set up payment plans.
• Research and resolve account issues, discrepancies, and complaints in a timely, professional manner.
• Provide accurate information on statements, copays, outstanding balances, services, and rates.
• Work with patients or insurance representatives to resolve billing inquiries and payment arrangements within established protocols.
• Follow up on delinquent accounts, offering repayment options when appropriate.
• Assist with mailing claims, correspondence, and other billing-related communications.
• Identify and report inconsistencies, changes, or errors with payor activity to the billing supervisor.
• Maintain HIPAA compliance by protecting patient privacy and handling sensitive information appropriately.
• Participate in meetings, training programs, and process improvement initiatives.
• Perform other related duties as assigned to support the billing department.

Connaissances

Customer service

MS Office

Excel

Outlook

HIPAA compliance

Communication

eClinicalWorks (eCW) experience

Formation

Associate degree

Related experience

Outils

eClinicalWorks (eCW)

Description du poste

99 Healthcare Management in Dallas, TX is seeking a detail-oriented Medical Billing Customer Service Representative to support patients with billing questions and to help maintain an efficient revenue cycle.

As the primary contact for inquiries, you will process payments, set up payment plans, ensure HIPAA compliance, and collaborate with providers and the billing team to resolve issues promptly.