Medical Billing CSR — Weekday Schedule & Growth

99mgmt; Dallas (TX); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

401(k) with employer match

Medical, dental, and vision insurance

Paid time off

Disability insurance

Life insurance

Employee Assistance Program

Flexible spending account

Résumé du poste

99 Healthcare Management in Dallas is seeking a detail-oriented Medical Billing Customer Service Representative to support patients with billing questions and to help keep our revenue cycle running smoothly.

Join a weekday, 8:00 AM–5:00 PM team with a supportive, professional office environment where accuracy matters and HIPAA privacy is respected. You will handle inbound/outbound calls, assist with claims, and ensure compliant, efficient billing processes.

Qualifications

• Associate degree or two years of related experience is required.
• Bilingual skills are preferred.
• Customer service experience is required.
• Medical billing experience is preferred.
• Knowledge of accounts receivable and insurance processes is required.
• Professional phone etiquette and exceptional customer service skills are essential.
• Ability to handle high-volume, fast-paced situations calmly and professionally.
• Strong multitasking and independent work capabilities with high accuracy.
• Strong work ethic, professionalism, and commitment to client/patient satisfaction.
• Proficiency in MS Office, especially Excel and Outlook.
• eClinicalWorks (eCW) experience is preferred.

Responsabilités

• Serve as the primary point of contact for patients and providers regarding billing questions and concerns.
• Respond to a high volume of inbound calls and make outbound calls to collect payments or set up payment plans.
• Research and resolve account issues, discrepancies, and complaints in a timely, professional manner.
• Provide accurate information on statements, copays, outstanding balances, services, and rates.
• Work with patients or insurance representatives to resolve billing inquiries and payment arrangements within established protocols.
• Follow up on delinquent accounts, offering repayment options when appropriate.
• Assist with mailing claims, correspondence, and other billing-related communications.
• Identify and report inconsistencies, changes, or errors with payor activity to the billing supervisor.
• Maintain HIPAA compliance by protecting patient privacy and handling sensitive information appropriately.
• Participate in meetings, training programs, and process improvement initiatives.
• Perform other related duties as assigned to support the billing department.

Connaissances

Bilingual

Customer service

Medical billing

AR/Insurance

Phone etiquette

Multitasking

Work ethic

MS Office

eCW (eClinicalWorks)

Formation

Associate degree or 2 years related experience

Description du poste

99 Healthcare Management in Dallas is seeking a detail-oriented Medical Billing Customer Service Representative to support patients with billing questions and to help keep our revenue cycle running smoothly.

Join a weekday, 8:00 AM–5:00 PM team with a supportive, professional office environment where accuracy matters and HIPAA privacy is respected. You will handle inbound/outbound calls, assist with claims, and ensure compliant, efficient billing processes.