Weekday Automotive Parts Customer Service Pro

Fred Beans Automotive Group; Doylestown (Bucks County); On-site; USD 32,000 - 42,000; Full time

Job summary

Fred Beans Automotive Group in Doylestown, PA, is seeking a friendly and dependable Customer Service Associate for our Parts Distribution Center. You’ll be the main contact for customers, handling questions, orders, and delivery-related inquiries.

The role emphasizes strong communication, organization, and teamwork. Experience with Microsoft Excel and basic computer systems is helpful; automotive or parts experience is a plus but not required.

Qualifications

• Proven customer service experience or aptitude.
• Strong communication and interpersonal skills.
• Ability to stay organized and manage multiple tasks in a fast-paced environment.

Responsibilities

• Answer incoming customer calls, assist with questions and orders.
• Provide friendly, professional service and timely support.
• Assist customers with parts orders, availability, status, and delivery questions.
• Research and resolve customer concerns or order discrepancies.
• Coordinate with warehouse and delivery teams to meet customer needs.
• Enter and update information in company systems.
• Follow up with customers when more research is needed.
• Build positive relationships with customers and team members.
• Identify solutions and escalate to a supervisor when needed.
• Take on additional customer service and administrative tasks as needed.

Skills

Customer service

Communication

Organization

Phone support

Computer systems

Team player

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Excel

CRM software

Job description

Fred Beans Automotive Group in Doylestown, PA, is seeking a friendly and dependable Customer Service Associate for our Parts Distribution Center. You’ll be the main contact for customers, handling questions, orders, and delivery-related inquiries.

The role emphasizes strong communication, organization, and teamwork. Experience with Microsoft Excel and basic computer systems is helpful; automotive or parts experience is a plus but not required.