Weddings Brand Experience Manager

URBN Urban Outfitters, Inc.; Los Angeles (CA); On-site; USD 95,000 - 105,000; Full time

Job summary

URBN Urban Outfitters, Inc. is seeking an Anthropologie Weddings Brand Manager based in the Los Angeles area to build, execute, and evolve the brand strategy across shop locations, lead selling and service goals, and motivate store teams to deliver a unique bridal experience at Anthropologie Weddings shops.

Candidates must live within a reasonable commute and be available on-site when not traveling. You will collaborate with Home Office, regional teams, and external partners to drive customer

Qualifications

• 5+ years of high-touch specialty retail experience.
• Strong merchant skills with a track record of delivering financial results.
• Proven record of hiring and developing great talent.
• Experience driving strategic initiatives, influencing others, and conflict resolution.

Responsibilities

• Cultivates a culture of genuine customer connection by ensuring teams deliver exceptional customer experiences that are unique, engaging and personalized.
• Drives a selling and service culture by driving sales through accountability while elevating the customer experience and establishing lasting connections with customers.
• Sets measurable goals and partners with the Home Office and Regional/District team to provide outfitting education, team development, and client outreach direction.
• Oversees the salon appointment process by ensuring that teams analyze sales & payroll to maximize salon bookings while delivering individualized bridal appointment experiences.
• Partners with Anthropologie and Anthropologie Wedding teams, Contact Center staff, and external vendor partners to quickly resolve customer service and order issue escalations.
• Motivates and inspires shop managers and teams to achieve shop selling goals and hold teams accountable for achieving a boutique-like bridal experience.
• Partners with store teams to strategize staffing and training needs to support initiatives, as well as ensuring clear lines of feedback from these teams back to Home Office.
• Identifies and shares best practices across the organization; developing a strong culture and growing capability within the field teams.
• Partners with store teams to develop a proactive talent planning and hiring strategy; Personally protects time to interview to build leadership teams and have an external network of top talent.

Skills

High-touch retail experience

Merchant skills

Talent development

Strategic leadership

Job description

URBN Urban Outfitters, Inc. is seeking an Anthropologie Weddings Brand Manager based in the Los Angeles area to build, execute, and evolve the brand strategy across shop locations, lead selling and service goals, and motivate store teams to deliver a unique bridal experience at Anthropologie Weddings shops.

Candidates must live within a reasonable commute and be available on-site when not traveling. You will collaborate with Home Office, regional teams, and external partners to drive customer