Wedding & Events Dispatch Lead

Flowers For Dreams; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

United HealthCare Insurance

401(k) retirement savings plans withem

Company provided computer

Dental and vision insurance

Life insurance (Free)

PTO/paid holidays

Wellness days

Family leave

Student loan repayment

FSA/HSA

Commuter benefits

Employee Assistance Plan (EAP)

Job summary

Flowers for Dreams in Chicago, IL seeks a Wedding + Events Dispatch Manager to lead operations, logistics, and event dispatch for our growing wedding team. The role collaborates across departments to ensure flawless execution of installations and placements.

The candidate will supervise installation teams, coordinate drivers, and scale processes to support ongoing growth, while maintaining a high standard of quality and client satisfaction.

Qualifications

• 2+ years in operations, management or logistics role.
• Proficiency in scheduling, operations, and margin management.
• Excellent task management and attention to detail.
• Positive problem-solver with strong communication and team-building skills.
• Able to lift up to 50 lbs and work long hours on feet.
• Experience coordinating large teams and high-pressure events.
• Driver of a Flowers for Dreams vehicle preferred but not required.

Responsibilities

• Supervise wedding/event setup teams during installation days.
• Act as primary contact for drivers and installation specialists.
• Recruit and train operations staff for ramp-up periods and growth.
• Schedule, staff, and train installation teams for weddings/events.
• Create KPIs to measure margins, profitability, and continuous improvement.
• Design and execute processes to scale wedding/event fulfillment.
• Communicate needs of sales to production for client satisfaction.
• Manage a team of 35+ lead installers and design managers.
• Support weekend work and long hours as required.

Skills

Scheduling

Operations

Margin management

Team leadership

Attention to detail

Problem solving

Communication

Physical stamina

Education

2+ years in operations/management/logistics

Tools

Vehicle operation

Job description

Flowers for Dreams in Chicago, IL seeks a Wedding + Events Dispatch Manager to lead operations, logistics, and event dispatch for our growing wedding team. The role collaborates across departments to ensure flawless execution of installations and placements.

The candidate will supervise installation teams, coordinate drivers, and scale processes to support ongoing growth, while maintaining a high standard of quality and client satisfaction.