Web Tester & IT Specialist II - Systems & QA

City of Baltimore; Baltimore (MD); On-site; USD 76,299 - 122,078; Full time

Job summary

The City of Baltimore is seeking an Information Technology Specialist to provide technical support for PCs, network infrastructure, and mainframe client servers, including testing, updating, maintaining, and training users. The role may involve leading and mentoring less experienced IT Specialists, handling helpdesk requests, and preparing detailed reports; prior government IT experience is preferred.

This is a full-time role with a focus on reliable, secure technology services for city

Qualifications

• Bachelor of Science degree.
• One year of related IT experience in areas such as system engineering, network engineering, information security, application programming, systems design, relational database management, GIS, or cloud integrations.
• Excellent verbal and written communication skills.
• Previous IT lead experience preferred.
• Previous IT government experience preferred.

Responsibilities

• Provide technical support to customers for PCs, network infrastructure, and related equipment; test, update, maintain, and train users on systems.
• Respond to helpdesk requests and document resolutions.
• Develop and present reports; write detailed technical analyses.

Skills

Technical support

Helpdesk

Communication

Lead experience

Government experience

System design

Network engineering

Database knowledge

Report writing

Education

Bachelor of Science degree

Tools

Mainframe client servers

Cloud-based software integrations

Job description

The City of Baltimore is seeking an Information Technology Specialist to provide technical support for PCs, network infrastructure, and mainframe client servers, including testing, updating, maintaining, and training users. The role may involve leading and mentoring less experienced IT Specialists, handling helpdesk requests, and preparing detailed reports; prior government IT experience is preferred.

This is a full-time role with a focus on reliable, secure technology services for city