Web Promotions Analyst

Talbots; Hingham (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Merchandise discount

Employee development & career mobility

Volunteer opportunities and philanthro

Employee Assistance Program (EAP)

Paid time off & holidays

Job summary

Talbots is seeking a Promotions coder to drive the coding, testing, and execution of promotions for the call center and website. You will support cross-functional teams across Planning, Brand Marketing, Customer Service and Web Development to ensure accurate promotions in a dynamic environment.

Responsibilities include creating and validating promotions in SFCC, maintaining logs, and monitoring customer friction via analytics tools.

Qualifications

• Bachelor’s Degree or equivalent ecommerce experience.
• 1-3 years ecommerce web-based software experience (preferably Salesforce Business Manager).
• Experience using Salesforce SFCC to manage promotions and marketing.
• Excellent written and verbal communication; highly detail-oriented with analytical problem-solving.

Responsibilities

• Code, test and execute promotions for the call center and website.
• Coordinate cross-functional promotion planning with Planning, Brand Marketing, Customer Service & Web Development.
• Create, test, schedule/migrate promos in SFCC and the call center promotion system; verify live promotions.
• Document and maintain promotion logs, test case checklists and data for promotions.
• Monitor customer feedback and identify friction patterns; use Quantum Metrics to prioritize improvements.
• Assist Knoxville Customer Service with promotion issues and updates.

Skills

Ecommerce experience

Attention to detail

Analytical thinking

Multitasking

Excellent written & verbal skills

Education

Bachelor’s Degree or equivalent ecommerce experience

Tools

Salesforce SFCC

Salesforce Business Manager

Microsoft Teams

Quantum Metrics

Job description

About us

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

About the role

This position is responsible for coding, testing and execution of promotions for the call center and website. This position provides operational, technical and administrative support for promotions working with Company Planning, Brand Marketing, Customer Service & Web Development. This position ensures the highest level of accuracy in coding, testing, and implementing new promotions and changes to existing promotions in an ever-changing environment.

The impact you can have Responsible for cross-functional alignment of promotions including planning/promotion, merchandising, Wdev, marketing, design (art and copy), email, and online marketing. Ensure all operational processes are set up for success: Create, test, schedule/migrate promos in Salesforce (SFCC) and the call center promotion system. Verifying promotions in production once they are live. Document and maintain promotional log, test case checklist and test data for all promotional information. Review weekly customer feedback to identify promotional issues and identify customer friction patterns. Proactively monitor, identify, and prioritize customer promotions frictions points using Quantum Metrics analytics and session replay tool. Create, review and add to Microsoft Teams DISCLAIMERS to support promotions. Responsible for approving promotional creative/information for accuracy prior to and after development. Promotion documentation, homepage on both desktop and mobile, emails and text messages. Be proactive on new promotional developments coming out of salesforce and how we can use them. Responsible to assist Knoxville Customer Service with promotion issues, information on new promotions and any updates.

You’ll bring to the role Bachelor’s Degree or equivalent ecommerce experience 1- 3 years Experience with ecommerce web-based software, preferably Salesforce Business Manager Must be able to work quickly and accurately in a deadline driven production environment that changes frequently and sometimes on short notice Experience using session replay tools to identify customer friction opportunities e.g., Quantum Metrics Excellent written and verbal skills Highly detail-oriented with strong analytical, troubleshooting, and problem-solving skills A creative and exploratory mindset, open to finding new ways to test and identify problems Requires a high level of concentration during constant interruptions The ability to exercise good judgement and make recommendations for constant improvement Ability to multitask in an ever-changing environment Ability to work independently or as a team toward general goals Ability to be flexible for off hours including early mornings, nights, weekends, and holidays to ensure any promotion issues are resolved quickly.

Benefits

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies. Support for your individual development plus opportunities for career mobility within our family of brands. A culture of giving back - local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.

• Medical, dental, vision insurance & 401(K).
• Employee Assistance Program (EAP). Time off - paid time off & holidays.
• The target salary range for this role is: $50,000 - $65,000
• Any job offer will consider factors such your qualifications, relevant experience, and skills.
• Eligibility of certain benefits and associate programs are subject to employment type and role.

On-site

This position works on-site at least 4 days per week consistent with the needs of the business at our Talbots office location in Hingham, MA.

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

Location: Corporate Office-Talbots-Hingham, MA 02043 Position Type: Regular/Full time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

Company Overview

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America - Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

To reduce potential fraud

• It won't cost you money to apply for a job with us. Our brands will never ask for money - that includes a wire transfer or a credit card.
• We will never ask for your bank account information as part of the interview process. Your bank account information should only be entered during the onboarding process after you are hired to set up direct deposit of wages.
• Interviews will be conducted in-person or through a secure video call, using a teleconference application that uses email addresses only (not telephone numbers).
• Watch closely for email addresses with misspelled or "spoofed" company names in communications during the interview process. Examples of suspicious addresses include "[e-mail]" instead of "[e-mail]," and misspelled company names like "[e-mail]" or "[e-mail]."
• If you do apply to our Brands through an official job board site rather than using our official website (https://www.ascena.com/home/our-careers/work-with-us/), report suspicious communication immediately to the site or platform used to submit your job application (such as an official job board site).
• If you have any questions or are not sure if you've applied to our Brands, please reach out to [e-mail] to confirm.
• If you believe you may be a victim of a scam, please contact your local law enforcement.