Web Platform Manager

IDEX; Cedar Falls (IA); On-site; USD 90,000 - 130,000; Full time

Job summary

IDEX is seeking a Platform Operations Manager to own Viking Pump's customer-facing digital platforms—VikingPump.com, VikingConnect, SmartSite Plus, and Viking E-Comm. You will ensure uptime, stability, and performance, drive a predictable delivery cadence, and manage vendor integrations and governance.

You will partner with SDFC Digital on architecture and delivery, align with Marketing/Sales, and improve user experience across tools and interfaces.

Qualifications

• Bachelor's degree or equivalent professional experience required.
• 3–5+ years in digital platform management or web operations.
• Hands-on experience operating customer-facing web platforms in a B2B environment.
• Experience managing onshore and offshore development vendors/partners.
• Working knowledge of integrations across CRM, PIM, ERP (JDE preferred), analytics, and authentication systems.
• Comfort with agile or structured project-management environments (Jira, Azure DevOps, or equivalent).
• Experience with SAP-based platform tools is ideal but not required.

Responsibilities

• Own day-to-day operations of VikingConnect, SmartSite Plus, Viking E-Comm, and VikingPump.com — uptime, stability, and performance.
• Lead intake and prioritization, QA, and ensure features meet usability and performance standards.
• Own platform integrations with CRM, PIM, ERP, analytics, and authentication systems.
• Coordinate vendor management, SOWs, and cost-to-deliver metrics.
• Maintain platform process docs, runbooks, and governance aligned with cross-functional priorities.

Skills

Operational rigor

Cross-functional communication

Documentation

Pragmatic problem solving

Customer focus

Vendor management

MS Office & Dynamics

Jira/Azure DevOps

APIs & integrations

JDE/SAP exposure

Education

Bachelor's degree or equivalent professional experience

Tools

Jira

Azure DevOps

Microsoft Office

Microsoft Dynamics

JD Edwards (JDE)

SAP platforms

Job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

Primary Function:

Viking Pump's customer-facing digital platforms — VikingPump.com, VikingConnect, SmartSite Plus, and Viking E-Comm — are how customers, distributors, and channel partners experience us every day. The Web Platform Manager owns making these platforms run. This individual is the operating role behind Viking's digital strategy. You will keep the platforms stable and modern, run a predictable delivery cadence, manage the vendors and integrations that make them work, and continuously improve the user experience. You partner closely with Severe Duty Flow Control (SDFC) Digital on architecture, standards, and platform governance. Viking owns the commercial outcome; SDFC enables the scale and reuse.

Primary Duties and Responsibilities:

Platform Operations

Own day-to-day operations of VikingConnect, SmartSite Plus, Viking E-Comm, and VikingPump.com — uptime, stability, and performance. Monitor platform health; lead incident response; ensure root-cause analysis and follow-through on corrective actions. Maintain release discipline — predictable cadence, clear change control, documented rollback paths. Keep performance metrics (page load, error rates, conversion) visible to stakeholders and trending in the right direction.

Roadmap & Delivery

Be the primary point of contact for internal teams requesting tool updates, bug fixes, enhancements, or new functionality. Run the intake and prioritization process — backlog is visible, decisions are explainable, no "black hole" requests. Validate new features, conduct QA testing, and ensure changes meet usability and performance standards before they ship. Evaluate user experience across tools and ship measurable improvements to navigation, workflows, content structure, accessibility, and interface design.

Integrations

Own the operational health of integrations between platform tools and the rest of the stack — CRM, PIM, JD Edwards (JDE), Brandfolder, analytics tools, authentication systems. Partner with IT and SDFC Digital on architecture decisions, integration standards, and roadmap items. Troubleshoot complex cross-system issues; ensure data flows are observable, monitored, and recoverable. Support channel-partner API integrations that protect distributor relationships while improving speed and accuracy.

Vendor Management

Coordinate and manage relationships with onshore and offshore external developers and solutions partners. Maintain active SOWs; review vendor performance on a defined cadence. Manage cost-to-deliver — track effort, throughput, and quality so investment is defensible and adjustable. Hold vendors accountable to standards set by SDFC Digital (architecture, UX, QA, release).

Documentation & Governance

Maintain documentation of platform processes, standards, runbooks, and support resources. Make sure new team members and new vendors can self-onboard from the documentation. Align day-to-day initiatives with broader Marketing, Sales, and Channel priorities.

Education and/or Experience Requirements:

• Bachelor's degree or equivalent professional experience required.
• 3–5+ years in digital platform management, web operations, or a related field.
• Hands-on experience operating customer-facing web platforms in a B2B environment — uptime ownership, release cadence, incident response.
• Experience managing onshore and offshore development vendors and solutions partners.
• Working knowledge of integrations across CRM, PIM, ERP (JDE preferred), analytics, and authentication systems.
• Comfort working in agile or structured project-management environments (Jira, Azure DevOps, or equivalent).
• Experience with SAP-based platform tools (e.g., VikingConnect, SmartSite Plus) is ideal but not required.

Other Special Requirements:

• Certain positions with IDEX Corporation and its business units require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations.
• Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, U.S. national, lawful permanent resident, or an individual who has been granted refugee or asylum status.

Key Qualities and Competencies

• Operationally rigorous — you instrument what matters and you know your numbers.
• Strong cross-functional communicator — credible with Marketing, Sales, Channel Support, IT, and external vendors.
• Disciplined documenter — you treat documentation as part of the work, not an afterthought.
• Pragmatic problem solver — you can triage a complex cross-system issue without losing the room.
• Customer-focused — you make decisions through the lens of the people using the platform.
• Comfortable holding vendors accountable while keeping the relationship productive.
• Proficient with Microsoft Office (Outlook, Teams, Excel, Word) and Microsoft Dynamics.
• Working knowledge of Jira, Azure DevOps, or similar work-management tools.
• Solid grasp of APIs and system integrations.
• Exposure to JD Edwards (JDE) and SAP-based platforms is ideal.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way. In fact, IDEX businesses make thousands of products that are mission-critical components in everyday activities. Chances are the car you’re driving has a BAND-IT® clamp holding your side airbag safely in place. If you were ever in a car accident, a Hurst Jaws of Life® rescue tool may have saved your life. If you or a family member is battling cancer, your doctor may have tested your DNA in a quest to find the best targeted medicine for you. It’s likely your DNA test was run on equipment that contains components made by our growing IDEX Health & Science team.