Web Platform Manager

Viking Pump, Inc.; Cedar Falls (IA); On-site; USD 120,000 - 150,000; Full time

Job summary

Viking Pump, Inc. within IDEX is seeking a Platform Operations Manager to own and optimize customer-facing web platforms. You will maintain uptime, drive a predictable delivery cadence, and manage vendor relationships across internal teams and external partners.

You will collaborate with IT and SDFC Digital on architecture standards and governance, ensuring usability and performance improvements across VikingPump.com, VikingConnect, and related platforms.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3–5+ years in digital platform management or web operations.
• Hands-on experience with customer-facing B2B web platforms.
• Experience managing onshore and offshore development vendors.
• Working knowledge of integrations across CRM, PIM, ERP (JDE preferred), analytics, and authentication systems.
• Comfort working in agile or structured project-management environments (Jira, Azure DevOps).

Responsibilities

• Own day-to-day operations of VikingConnect and VikingPump.com.
• Monitor platform health, lead incident response, and perform root-cause analyses.
• Maintain release discipline with cadence, change control, and rollback paths.
• Track performance metrics and drive improvements in navigation and UX.
• Serve as primary contact for tool updates and new functionality requests.
• Manage integrations with CRM, PIM, ERP (JDE), analytics, and authentication systems.
• Oversee onshore and offshore vendor relationships and SOWs.
• Document platform processes, standards, and runbooks.

Skills

Digital platform management

Web operations

Vendor management

Cross-functional collaboration

Agile/project management

Education

Bachelor's degree or equivalent

Tools

Jira

Azure DevOps

JDE (JD Edwards)

SAP-based platform tools

Job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

Primary Function

Viking Pump's customer-facing digital platforms — VikingPump.com, VikingConnect, SmartSite Plus, and Viking E-Comm — are how customers, distributors, and channel partners experience us every day. The Web Platform Manager owns making these platforms run. This individual is the operating role behind Viking's digital strategy. You will keep the platforms stable and modern, run a predictable delivery cadence, manage the vendors and integrations that make them work, and continuously improve the user experience. You partner closely with Severe Duty Flow Control (SDFC) Digital on architecture, standards, and platform governance. Viking owns the commercial outcome; SDFC enables the scale and reuse.

Primary Duties And Responsibilities

Platform Operations

• Own day-to-day operations of VikingConnect, SmartSite Plus, Viking E-Comm, and VikingPump.com — uptime, stability, and performance.
• Monitor platform health; lead incident response; ensure root-cause analysis and follow-through on corrective actions.
• Maintain release discipline — predictable cadence, clear change control, documented rollback paths.
• Keep performance metrics (page load, error rates, conversion) visible to stakeholders and trending in the right direction.

Roadmap & Delivery

• Be the primary point of contact for internal teams requesting tool updates, bug fixes, enhancements, or new functionality.
• Run the intake and prioritization process — backlog is visible, decisions are explainable, no "black hole" requests.
• Validate new features, conduct QA testing, and ensure changes meet usability and performance standards before they ship.
• Evaluate user experience across tools and ship measurable improvements to navigation, workflows, content structure, accessibility, and interface design.

Integrations

• Own the operational health of integrations between platform tools and the rest of the stack — CRM, PIM, JD Edwards (JDE), Brandfolder, analytics tools, authentication systems.
• Partner with IT and SDFC Digital on architecture decisions, integration standards, and roadmap items.
• Troubleshoot complex cross-system issues; ensure data flows are observable, monitored, and recoverable.
• Support channel-partner API integrations that protect distributor relationships while improving speed and accuracy.

Vendor Management

• Coordinate and manage relationships with onshore and offshore external developers and solutions partners.
• Maintain active SOWs; review vendor performance on a defined cadence.
• Manage cost-to-deliver — track effort, throughput, and quality so investment is defensible and adjustable.
• Hold vendors accountable to standards set by SDFC Digital (architecture, UX, QA, release).

Documentation & Governance

• Maintain documentation of platform processes, standards, runbooks, and support resources.
• Make sure new team members and new vendors can self-onboard from the documentation.
• Align day-to-day initiatives with broader Marketing, Sales, and Channel priorities.

Education And/or Experience Requirements

• Bachelor's degree or equivalent professional experience required.
• 3–5+ years in digital platform management, web operations, or a related field.
• Hands-on experience operating customer-facing web platforms in a B2B environment — uptime ownership, release cadence, incident response.
• Experience managing onshore and offshore development vendors and solutions partners.
• Working knowledge of integrations across CRM, PIM, ERP (JDE preferred), analytics, and authentication systems.
• Comfort working in agile or structured project-management environments (Jira, Azure DevOps, or equivalent).
• Experience with SAP-based platform tools (e.g., VikingConnect, SmartSite Plus) is ideal but not required.

Other Special Requirements

• Certain positions with IDEX Corporation and its business units require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, U.S. national, lawful permanent resident, or an individual who has been granted refugee or asylum status.
• Operationally rigorous — you instrument what matters and you know your numbers.
• Strong cross-functional communicator — credible with Marketing, Sales, Channel Support, IT, and external vendors.
• Disciplined documenter — you treat documentation as part of the work, not an afterthought.
• Pragmatic problem solver — you can triage a complex cross-system issue without losing the room.
• Customer-focused — you make decisions through the lens of the people using the platform.
• Comfortable holding vendors accountable while keeping the relationship productive.
• Proficient with Microsoft Office (Outlook, Teams, Excel, Word) and Microsoft Dynamics.
• Working knowledge of Jira, Azure DevOps, or similar work-management tools.
• Solid grasp of APIs and system integrations.
• Exposure to JD Edwards (JDE) and SAP-based platforms is ideal.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [e-mail] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Marketing
Business Unit: Viking Pump