Web Operations Manager

University of Wisconsin Madison; Madison (WI); On-site; USD 76,500 - 93,500; Full time

Job summary

University of Wisconsin Madison's Department of Radiology seeks a Web Operations Manager to lead the department's digital presence, including a public website, intranet, and select small sites. You will plan and develop a new intranet and coordinate with the communications team and faculty.

You will ensure accessibility, usability, and compliance while guiding content strategy, information architecture, and CMS operations using WordPress, HTML, CSS, and JavaScript.

Qualifications

• Minimum 3 years of professional experience in web operations or related fields.
• Experience with CMS to publish and manage web content; WordPress preferred.
• Experience with accessibility testing and WCAG compliance.
• Project management experience with tools like Planner, Asana, or Monday.

Responsibilities

• Manage public website and intranet; drive digital strategy and information architecture.
• Edit and add web content; collaborate with staff and faculty.
• Ensure accessibility, security, and usability; monitor performance and issues.
• Coordinate with campus groups to stay current on best practices.

Skills

Web operations

Front-end development

Project management

Content management systems

Education

Bachelor's degree preferred

Tools

WordPress

Google Analytics

Google Search Console

Job description

Job Summary

The Department of Radiology at the University of Wisconsin seeks a Web Operations Manager to support the department’s digital presence. The role reports to the Communications Manager and works closely with the communications team and faculty to plan and develop a new intranet and manage existing web properties, including a public website, intranet, and select small websites.

Key Responsibilities

• Manages the public website, a WiscWeb-hosted WordPress site using the Gutenberg editor.
• Drives digital strategy and project planning for a new intranet, focusing on content, usability and accessibility.
• Edits and adds web content, consulting with staff and faculty experts to understand goals and needs, and implements new information architecture.
• Plans and implements a proactive process for website content review.
• Serves as the primary digital accessibility expert for the public website and intranet, providing resources and guidance to the department.
• Collaborates with central SMPH groups (e.g., IIT, Digital Design Team) and campus groups (e.g., WiscWeb Team, UW Design Community) to stay current on resources and best practices.

Key Tasks

• Ensures website quality, efficiency, and compliance with accessibility, security, privacy, and other university requirements and laws.
• Plans, implements, manages, monitors, and upgrades the unit’s websites including intranets.
• Monitors web traffic and website performance, optimizes the site, and identifies, prevents, and resolves issues.
• Responds to and troubleshoots website issues.
• Strategizes ways to improve the user experience and manages information architecture strategy.
• Maintains existing website operations, including CMS implementation, content updates, audits, and updates to programming languages such as HTML, CSS, and JavaScript.
• Collaborates with others to align the website with brand strategy and unit standards.

Required Qualifications

• Minimum 3 years of professional experience in web operations, front-end development, web design, or user experience design with demonstrated responsibility for maintaining and improving live websites.
• Experience using a content management system (CMS) in a professional environment to publish, update, and manage web content; WordPress experience strongly preferred.
• Experience conducting accessibility testing and implementing remediation to ensure compliance with Web Content Accessibility Guidelines (WCAG 2.0/2.1) and applicable standards.
• Project management experience, preferably using tools such as Microsoft Planner, Asana, Monday, or similar.

Preferred Qualifications

• Knowledge of HTML, CSS, and responsive design.
• Experience using web analytics and measurement tools, such as Google Analytics and Google Search Console.
• Experience writing web content.

Education

Bachelor’s degree preferred; focus in web design, user experience, communications or a related field preferred.

Compensation and Benefits

Competitive salary based on experience and qualifications. The starting salary for the position is $85,000. Benefits include generous vacation, holidays, sick leave, competitive insurance, savings plans, and retirement benefits.

Equal Opportunity Employer Statement

Qualified applicants will receive consideration for employment without regard to, but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran. The University of Wisconsin-Madison is an Equal Opportunity Employer.