Communications Coordinator

University of Iowa; Iowa (LA); Hybrid; USD 55,000 - 70,000; Full time

Job summary

University of Iowa Health Care is seeking a Communications Coordinator to support intranet content, governance, and platform management. The role focuses on developing engaging internal communications for faculty, staff, students, and volunteers, with an emphasis on user-centered design and analytics.

The position offers hybrid work within Iowa, collaboration with HR and Health Care Information Systems, and responsibilities spanning content planning, governance, and audience targeting to improve

Qualifications

• Bachelor's degree or equivalent combination of education and experience in communications, journalism, marketing, public relations, or web design.
• Professional experience in communications, journalism, marketing, public relations, or web design.
• Ability to implement intranet frameworks, strategies, and best practices to support user experience, governance, and platform effectiveness.
• Ability to write and edit content for a wide variety of communication materials—short news items, in-depth articles, web content, broadcast messages, etc.
• Ability to adapt tactics and monitor projects to ensure efficient use of technical and communication resources to achieve project objectives.
• Experience meeting multiple deadlines while working effectively in a collaborative environment.

Responsibilities

• Collaborate with site editors and content contributors to create an engaging intranet experience for faculty and staff.
• Assist in monitoring user access, branding, and design standards, and execute top-level content strategy (what is seen and where).
• Assist in implementing toolsets within the platform, including audience segmentation, content targeting, personalization, and distribution lists with HR and Health Care IS.
• Help implement governance procedures to ensure intranet content is accurate, relevant, updated, and archived.
• Collect, analyze, and maintain metrics and dashboard data.
• Review internal intranet communications and recommend publishing best practices.
• Assist with intranet communications planning and coordinating projects to completion.
• May assist in development of intranet roadmap adoption plans for departments and units.
• May assist in developing communication strategies, plans, and onboarding information for the new intranet platform.
• Support usability studies and ADA/WCAG 2.1 AA compliance.

Skills

Communications experience

Writing & editing

Project coordination

Education

Bachelor's degree in communications, journalism, marketing, public relations, web design, or equivalent combination of education and experience

Tools

Microsoft 365

Adobe Creative Suites

Web analytics software

Job description

UI Health Care’s Marketing and Communications department has an opportunity for a skilled communications coordinator to assist in the development, execution, implementation, and governance for University of Iowa Health Care’s internal communications-focused digital products, with a primary focus on the intranet platform. This includes creating intranet content and site structure, applying user-center design principles, supporting platform governance, and using metrics and analytics to evaluate overall platform management. This person will collaborate with other internal departments to review and provide feedback on intranet content aimed at UI Health Care faculty, staff, students, and volunteers, tailoring the message and content to maximize effectiveness.

This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Responsibilities

• Collaborate with site editors and content contributors to create an informative and engaging intranet experience for faculty and staff.
• Assist in monitoring user access, branding, and design standards, and execute top-level content strategy (what is seen and where).
• Assist in implementing various toolsets within the platform, including audience segmentation, content targeting, personalization, and employee distribution lists in collaboration with Human Resources and Health Care Information Systems.
• Help implement governance procedures to ensure intranet content is accurate, relevant, routinely updated, and archived. Maintain the creation/review content cycle with departments.
• Collect, analyze, and maintain metrics and dashboard data.
• Review internal intranet communications for various departments and recommend strategies and best practices for publishing content.
• Assist with intranet communications planning and coordinating projects to completion.
• May assist in development of intranet roadmap adoption plans for departments, units, and other areas.
• May assist in developing communication strategies, plans, and departmental training/onboarding information for the new intranet platform.
• Support usability studies and ensure compliance with web accessibility standards (ADA/WCAG 2.1 AA), advocating for a user-friendly digital experiences.

Required

• Bachelor’s degree in communications, journalism, marketing, public relations, web design, or relevant field, or equivalent combination of education and experience.
• Professional experience in communications, journalism, marketing, public relations, or web design.
• Ability to implement intranet frameworks, strategies, and best practices to support user experience, governance, and platform effectiveness,
• Ability to write and edit content for a wide variety of communication materials—short news items, in-depth articles, web content, broadcast messages, etc.
• Ability to adapt tactics and monitor projects to ensure efficient use of technical and communication resources to achieve project objectives.
• Experience meeting multiple deadlines while working effectively in a collaborative environment.

Desired

• 3 years of professional experience in communications, journalism, marketing, public relations, or web design.
• Familiarity with internal communications and/or fast-paced environments.
• Experience as a writer, copy editor, or another relevant communications role is preferred.
• Experience with Microsoft 365 and Adobe Creative Suites.
• Knowledge and experience with web analytics software.
• AP style competency.
• Experience in health care, academics, or a large, complex organization.

This position is not eligible for University sponsorship for employment authorization now or in the future.

Additional Information

• Classification Title: Communications Coordinator
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: Hybrid within Iowa

Compensation

• Pay Level: 3A

Contact Information

• Organization: Healthcare
• Contact Name: Sharon Walther
• Contact Email: [e-mail]