Web Editor Lead

Gallagher; Rolling Meadows (IL); Hybrid; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Global reach with local impact

Job summary

Gallagher is seeking an experienced Web Lead Specialist to join our Global Web Production team. You will act as the operational lead for worldwide web production, partnering with marketers, project managers, developers and editors to deliver high-quality digital experiences using Sitecore.

You will lead quality reviews, set governance, mentor editors, and drive improvements across regions, ensuring accessibility, SEO, and brand standards are met while maintaining a scalable production workflow.

Qualifications

• University Degree or equivalent experience.
• Minimum 5 years of prior web design experience.
• 5+ years of web content, digital production, or website operations experience.

Responsibilities

• Lead web production quality reviews and enforce publishing standards, governance, and best practices.
• Serve as the primary escalation point for complex production, publishing, and CMS issues.
• Manage and support daily web production operations, prioritizing work across stakeholders and regions.
• Build, update, test, and publish web pages, campaigns, forms, landing pages, and digital assets in Sitecore.
• Ensure all web content meets accessibility, brand, SEO, and governance requirements.
• Perform advanced QA reviews, troubleshooting, and post-launch validation to maintain content quality.
• Coach, mentor, onboard, and train web editors while promoting consistency and knowledge sharing.
• Partner with marketers, content owners, and project teams to define requirements and deliver web solutions.
• Develop and maintain documentation, workflows, governance standards, and training materials.
• Drive process improvements, reporting, and strategic initiatives to enhance team efficiency, scalability, and overall performance.

Skills

Stakeholder management

Communication

Project coordination

Mentoring / Leading

Education

University Degree or equivalent experience

Tools

Sitecore

HTML

CSS

Workfront

Job description

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Gallagher is seeking an experienced, highly collaborative, and solutions-oriented Web Lead Specialist to join our Global Web Production team. Reporting directly to the Web Content Manager, this role serves as the operational lead for global web production activities, helping ensure quality, consistency, stakeholder satisfaction, and continuous improvement across a distributed team of web editors.

The Web Lead Specialist is both a hands‑on producer and team leader, serving as a subject matter expert in Sitecore CMS, digital publishing best practices, quality assurance, and production workflows. This individual will partner closely with marketers, project managers, developers, and web editors to deliver high-quality digital experiences while driving operational excellence across global regions.

This role also acts as a key escalation point for complex production requests and serves as a trusted backup to the Web Content Manager when needed.

How You'll Make An Impact

• Lead web production quality reviews and enforce publishing standards, governance, and best practices.
• Serve as the primary escalation point for complex production, publishing, and CMS issues.
• Manage and support daily web production operations, prioritizing work across stakeholders and regions.
• Build, update, test, and publish web pages, campaigns, forms, landing pages, and digital assets in Sitecore.
• Ensure all web content meets accessibility, brand, SEO, and governance requirements.
• Perform advanced QA reviews, troubleshooting, and post‑launch validation to maintain content quality.
• Coach, mentor, onboard, and train web editors while promoting consistency and knowledge sharing.
• Partner with marketers, content owners, and project teams to define requirements and deliver web solutions.
• Develop and maintain documentation, workflows, governance standards, and training materials.
• Drive process improvements, reporting, and strategic initiatives to enhance team efficiency, scalability, and overall performance.

Required

About You

• University Degree or equivalent experience.
• Minimum 5 years of prior web design experience.

Preferred:

• 5+ years of web content, digital production, or website operations experience.
• Experience with enterprise CMS platforms (Sitecore preferred).
• Working knowledge of HTML, CSS, and web QA processes.
• Strong stakeholder management, communication, and project coordination skills.
• Proven troubleshooting, problem-solving, and organizational abilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience mentoring or leading peers.
• Experience supporting global or distributed teams.
• Familiarity with Workfront or similar project management tools.
• Knowledge of accessibility (WCAG), SEO, and digital governance best practices.
• Experience supporting large-scale corporate website operations.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well‑being
• Career development opportunities and ongoing learning
• A collaborative, people‑first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)