Web Content Supervisor

City of SeaTac; Seattle (WA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Pension/retirement plan

Paid holidays

Transit benefits

Job summary

The City of SeaTac seeks a Web Content Supervisor to lead editorial quality across its internal and external websites. You will oversee day-to-day content, guide a redesign, and ensure accessibility and plain-language standards for residents and businesses.

You will coach staff, collaborate across departments, manage CMS publishing, and act as the final reviewer before content goes live, helping the City deliver clear information quickly and confidently.

Qualifications

• Experience leading editorial content for multiple websites.
• Proven ability to edit, proofread, and approve content for publication.

Responsibilities

• Oversee day-to-day content needs for SeaTac websites and CMS publishing.
• Guide ongoing website redesigns and enhancements with cross-department collaboration.
• Ensure content meets accessibility and plain-language standards.
• Coach and supervise staff responsible for City web content.

Skills

Editorial leadership

Web content management

Team supervision

Plain-language writing

Accessibility standards

Education

Bachelor's degree in communications or related field

Tools

CMS

Job description

About The Position

SeaTac is the gateway to the Pacific Northwest. A diverse, globally connected community of more than 32,000 residents speaking over 90 languages. Our website and digital content are often the first (and sometimes only) interaction someone has with their local government. Whether renewing a permit, reporting an issue, or learning what’s happening in their neighborhood, that first impression shapes how people experience the City.

Basic Function

SeaTac is the gateway to the Pacific Northwest. A diverse, globally connected community of more than 32,000 residents speaking over 90 languages. Our website and digital content are often the first (and sometimes only) interaction someone has with their local government. Whether renewing a permit, reporting an issue, or learning what’s happening in their neighborhood, that first impression shapes how people experience the City.

The Web Content Supervisor ensures that experience is clear, accurate, accessible, and easy to navigate.

In this role, you will oversee the day-to-day management of SeaTac’s internal and external websites, guide an in-progress redesign, and serve as the final review before content goes live. You will collaborate across departments, coach staff, and apply editorial and accessibility standards that help residents, businesses, visitors, and employees find what they need quickly and confidently.

If you are energized by the idea of building a digital presence that truly works for the community and you have the supervisory and editorial skills to lead a small, high-performing team, we invite you to apply.

Representative Duties

Content Leadership & Editorial Quality

• Serve as the City’s primary online content editor and final approver for web publishing.
• Write, edit, proofread, and approve content for internal and external websites.
• Ensure all content meets plain-language, accessibility, and editorial standards.
• Conduct content audits to identify gaps, redundancies, and improvement opportunities.

Website Management & Enhancement

• Oversee day-to-day content needs for SeaTac’s websites.
• Publish content using the City’s CMS and produce new pages as needed.
• Coordinate with IT and external vendors to resolve issues and support enhancements.
• Participate on the City’s web team to improve usability, readability, and design.

Project & Redesign Oversight

• Lead and coordinate website redesign and enhancement projects.
• Manage scope, schedule, and resources across departments and vendors.
• Use analytics and user feedback to evaluate content performance and guide improvements.

Supervision & Collaboration

• Supervise, coach, train, and evaluate assigned staff.
• Provide guidance and feedback to departmental content administrators.
• Foster collaborative relationships across City departments.
• Support crisis communications as part of the City’s PIO team during EOC activations.

Additional Responsibilities

• Support social media promotion and content development.
• Maintain confidentiality and uphold City mission, vision, and values.
• Stay current on web design trends, accessibility standards, and emerging technologies.

Required Education And Experience

• Bachelor’s degree in communications, business administration, or a related field.
• Minimum three (3) years of professional work experience.
• Minimum three (3) years supervising staff in a government agency.

OR

• An equivalent combination of education, training, and experience that provides the knowledge, skills, and abilities to perform the job.

Licenses And Other Requirements

• Satisfactory three-year driving abstract
• FEMA Basic PIO certification — nice to have, not required; training available post-hire
• Ability to support Emergency Operations Center (EOC) deployment during crisis communications

Medical Benefits/Life Insurance

• Regence Medical Insurance: choice of a copay or High Deductible Plan with option of a Health Savings Account
• Kaiser Permanente with a Deductible
• Choice of Delta Dental of Washington or Willamette Dental Group for Employer Paid Dental Plans
• VSP is Employer Paid Vision Plan
• Employer Paid Basic Life Insurance and Accidental Death and Dismemberment Insurance with the Hartford Insurance Company
• Employer Paid Long Term Disability with Standard Insurance
• Employee Assistance Program with Compsych

Retirement

Employees are enrolled in the State of Washington Department of Retirement Systems Plan (PERS); employee and employer contribute to the plan.

Social Security Replacement

The City contributes 5.058% to the 401a Social Security Replacement Plan with MissionSquare 401a. Employee contributes 6.2%.

Deferred Compensation

Employees have the option of contributing to an MissionSquare 457 plan.

Paid Leave

• Accrue 8 hours of sick leave per month
• Accrue 8 hours of vacation leave per month
• 11 paid holidays; 2 floating holidays per year
• Management leave for exempt personnel

Tuition Reimbursement

employees are eligible to participate after completion of their probationary period.

Wellness Program

Fun and engaging wellness activities to encourage a healthy work place.

Commuter Trip Reduction Program

The City provides incentives to reduce single occupancy vehicle commute, and provides a monthly pass up to $100 to cover transit needs.

Application Screening Questions

01
What is your highest level of education?

• No diploma/degree
• High School Diploma/GED
• Associate’s degree
• Bachelor’s degree
• Master’s degree or higher

02
How many years of experience do you have supervising employees in a government agency?

• None
• Less than 1 year
• 1–2 years
• 2–3 years
• 3–4 years
• 4+ years

03
Describe your experience designing, editing, and maintaining website content, including any content management systems (CMS) you have used.

04
Describe your experience supervising or coordinating the work of other staff, including any experience giving performance feedback or coaching.

05
Please describe your experience working in or with diverse communities.

06
In diverse communities, it is important to meet people where they are. Can you describe how you have implemented this idea in your work?

07
Do you certify that you have read the entire job description, including the essential functions and job requirements?

• Yes
• No
• Required Question