Web Content Supervisor

City of SeaTac, WA; SeaTac (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

City of SeaTac, WA seeks a Web Content Supervisor to lead editorial quality, ensure accessible and clear online content, and guide a small, high-performing team. You will oversee site management, collaborate across departments, and champion usability and analytics-driven improvements.

The role requires a degree in communications or related field, 3+ years supervising in government, and strong editorial skills. FEMA PIO certification is a plus, with potential EOC deployment support.

Qualifications

• Bachelor’s degree in communications, administration, or related field.
• Minimum three years of professional work experience.
• Minimum three years supervising staff in a government agency.
• Satisfactory three-year driving abstract.
• FEMA Basic PIO certification is nice to have; training available post-hire.
• Ability to support Emergency Operations Center deployment during crises.

Responsibilities

• Serve as the City’s primary online content editor and final approver for web publishing.
• Write, edit, proofread, and approve content for internal and external websites.
• Ensure content meets plain-language, accessibility, and editorial standards.
• Conduct content audits to identify gaps, redundancies, and improvements.
• Oversee day-to-day content needs for SeaTac’s websites and publish using the CMS.
• Coordinate with IT and external vendors to resolve issues and support enhancements.
• Lead website redesign and enhancement projects, managing scope, schedule, and resources.
• Supervise, coach, train, and evaluate assigned staff; support crisis communications as part of the PIO team.

Skills

Editorial leadership

Supervisory experience

Content management

Plain language

Accessibility standards

Education

Bachelor’s degree in communications or related field

Tools

CMS (Content Management System)

Web analytics tools

Job description

About the Position

SeaTac is the gateway to the Pacific Northwest. A diverse, globally connected community of more than 32,000 residents speaking over 90 languages. Our website and digital content are often the first (and sometimes only) interaction someone has with their local government. Whether renewing a permit, reporting an issue, or learning what's happening in their neighborhood, that first impression shapes how people experience the City.

The Web Content Supervisor ensures that experience is clear, accurate, accessible, and easy to navigate.

In this role, you will oversee the day-to-day management of SeaTac's internal and external websites, guide an in-progress redesign, and serve as the final review before content goes live. You will collaborate across departments, coach staff, and apply editorial and accessibility standards that help residents, businesses, visitors, and employees find what they need quickly and confidently.

If you are energized by the idea of building a digital presence that truly works for the community and you have the supervisory and editorial skills to lead a small, high-performing team, we invite you to apply.

Content Leadership & Editorial Quality

• Serve as the City’s primary online content editor and final approver for web publishing.

• Write, edit, proofread, and approve content for internal and external websites.

• Ensure all content meets plain-language, accessibility, and editorial standards.

• Conduct content audits to identify gaps, redundancies, and improvement opportunities.

Website Management & Enhancement

• Oversee day-to-day content needs for SeaTac's websites.

• Publish content using the City's CMS and produce new pages as needed.

• Coordinate with IT and external vendors to resolve issues and support enhancements.

• Participate on the City's web team to improve usability, readability, and design.

Project & Redesign Oversight

• Lead and coordinate website redesign and enhancement projects.

• Manage scope, schedule, and resources across departments and vendors.

• Use analytics and user feedback to evaluate content performance and guide improvements.

Supervision & Collaboration

• Supervise, coach, train, and evaluate assigned staff.

• Provide guidance and feedback to departmental content administrators.

• Foster collaborative relationships across City departments.

• Support crisis communications as part of the City's PIO team during EOC activations.

Additional Responsibilities

• Support social media promotion and content development.

• Maintain confidentiality and uphold City mission, vision, and values.

• Stay current on web design trends, accessibility standards, and emerging technologies.

OR

• An equivalent combination of education, training, and experience that provides the knowledge, skills, and abilities to perform the job.

• Bachelor’s degree in communications, business administration, or a related field.

• Minimum three (3) years of professional work experience.

• Minimum three (3) years supervising staff in a government agency.

• Satisfactory three-year driving abstract

• FEMA Basic PIO certification — nice to have, not required; training available post-hire

• Ability to support Emergency Operations Center (EOC) deployment during crisis communications