Web Content Specialist

Virginia Information Technologies Agency - DHRM; Richmond (VA); On-site; USD 50,000 - 67,000; Full time

Job summary

The Virginia Department of Housing and Community Development (DHCD) is inviting applications for a Website Content Specialist to manage accessible digital content across the department’s public website and intranet. The role emphasizes WCAG 2.2 AA, ADA, and Section 508 compliance, with emphasis on metadata, formatting, and taxonomy.

You will perform HTML remediation, apply SEO metadata, and generate monthly accessibility and analytics reports to guide continuous improvement.

Qualifications

• Experience remediating pages for WCAG 2.2 AA, ADA, and Section 508 compliance.
• Experience with content management systems and HTML/CSS updates.
• Experience using automated accessibility checkers and SEO tools.
• Proficiency in quality control with attention to detail and established workflows.

Responsibilities

• Publish and update content on DHCD’s external website and Intranet following workflows and guidelines.
• Ensure content aligns with taxonomy, navigation, and metadata standards.
• Remediate documents and perform HTML accessibility fixes to meet WCAG 2.2 AA, ADA, and Section 508."
• Apply SEO metadata and support site performance improvements.
• Generate monthly analytics and accessibility reports with actionable recommendations.
• Maintain CMS process documentation and accessibility remediation procedures.
• Provide basic guidance to staff on preparing accessible, web-ready documents.

Skills

WCAG 2.2 AA

HTML/CSS

CMS experience

SEO tools

Accessibility testing

Tools

Siteimprove

Drupal

SharePoint

Job description

Title: Web Content Specialist

State Role Title: Media Specialist III

Hiring Range: $24.00 – $32.00

Pay Band: 4

Agency: Dept of Housing & Cmnty Devel

Location: Dept of Housing and Comm Dev

Agency Website: DHCD.virginia.gov

Recruitment Type: General Public – G

Job Duties

The Virginia Department of Housing and Community Development (DHCD) is thrilled to announce an opportunity to join our innovative, mission‑driven team as a Website Content Specialist! DHCD works throughout the Commonwealth to strengthen communities, expand economic opportunity, and support affordable housing initiatives. We are a collaborative, forward‑thinking agency committed to making a positive impact, and we’re looking for someone who shares that passion for service, accessibility, and digital excellence.

In this role, you will play a vital part in shaping how Virginians engage with DHCD’s public website and Intranet. We’re seeking a detail‑oriented professional who is excited about maintaining accessible, user‑friendly, and technically sound digital content. You’ll be responsible for posting and updating materials, ensuring compliance with Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, the Americans with Disabilities Act (ADA), and Section 508 standards, and maintaining our agency’s taxonomy, metadata, and formatting requirements.

As a Website Content Specialist, you’ll perform hands‑on document and HTML remediation, apply Search Engine Optimization (SEO) metadata to enhance visibility, and produce monthly analytics and accessibility reports that help guide continuous improvement. This position does not write or edit program content rather it will ensure that materials submitted by staff are accessible, properly structured, and ready for publication across DHCD platforms.

Job Responsibilities

• Publish and update content on DHCD’s external website and Intranet following established workflows and formatting guidelines.
• Ensure posted content aligns with DHCD’s taxonomy, navigation structure, and metadata standards.
• Remediate PDF, Word, Excel, and PowerPoint documents and perform HTML accessibility fixes to meet WCAG 2.2 AA, ADA, and Section 508 requirements.
• Apply SEO tags and support technical enhancements that improve site performance and user experience.
• Generate monthly analytics and accessibility reports, summarizing insights and actionable recommendations.
• Maintain clear documentation outlining CMS processes, workflows, and accessibility remediation procedures.
• Provide basic guidance to staff on preparing accessible, web‑ready documents.

If you’re passionate about accessibility, energized by organizational impact, and ready to help shape a modern, inclusive digital presence for a statewide agency, we’d love to hear from you!

Minimum Qualifications

• Comprehensive experience remediating web pages and documents for WCAG 2.2 Level AA, ADA, and Section 508 compliance.
• Substantial experience working with content management systems and performing Hypertext Market Language (HTML)/Cascading Style Sheet (CSS) updates.
• Experience using automated accessibility checkers and SEO tools.
• Demonstrated proficiency in quality control, with strong attention to detail and the ability to consistently follow established workflows and standards.
• Experience converting accessible documents using Microsoft Office, Adobe Acrobat Pro, Adobe InDesign, and/or desktop publishing systems.

Additional Considerations

• Experience with Drupal and SharePoint.
• Familiarity with automated reporting tools (e.g., Siteimprove).

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.