Web Content Assistant

Vistadefense; Millington (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid holidays

401(k) with company match

Medical, dental, and vision insurance

Job summary

Vistadefense in Millington, Tennessee is seeking a Web Content Assistant to maintain the MyNavy HR website. You will work closely with the Web Content Manager and assist in ensuring the smooth operation of the site, providing support to content contributors and users.

The ideal candidate will have knowledge of HTML and content management systems, and be skilled in Microsoft Office Suite. A commitment to customer service and excellent communication abilities are essential for this role.

Qualifications

• Knowledge of basic Internet technology and operations.
• Experience with content management systems for website content.
• Excellent interpersonal and organization skills.

Responsibilities

• Review and update web content for the MyNavy HR website.
• Assist with content approval and ensure guideline compliance.
• Coordinate training for content contributors.

Skills

HTML

Microsoft Office Suite

Content Management Systems

Communication Skills

Customer Service

Job description

What You'll Do

The Web Content Assistant is responsible for day-to-day maintenance of the MyNavy HR website under management by the Public Affairs Officer (PAO) at Navy Personnel Command (NPC).

This position is responsible for assisting the Web Content Manager in ensuring continuous operation of the website to serve the information needs of both internal and external users. This position works closely with the program service desk department, site content developers, various BUPERS/NPC departments, and public users of the website.

Major Responsibilities

• Content Review, Revision and Update
• Assist with content approval by acting as content moderator to ensure that content meets with DoD, SECNAV, and site style guidelines before it is published.
• Consult with the Director of the NPC Communications Office (PAO), the BUPERS/NPC FOIA Officer, and other Department of War and Navy Department staff offices to ensure compliance with policies (DOW and DON instructions) affecting digital dissemination of information via Internet and Intranet to external and internal audiences.
• Communicate with content contributors regarding approval or disapproval of documents.
• Revise published web content to meet the needs of changing policies and guidelines.

Image Creation, Manipulation, and Management

• Coordinate with content contributors to enable them to find appropriate images for the website.
• Communicate with content contributors regarding approval or disapproval of images.
• Use image manipulation software to resize, enhance, and make appropriate changes to images for use on the website.
• Ensure that all images meet with DOW, SECNAV, and website style guidelines before they are placed in the Image Gallery.

Customer Support

• Act as the primary resource for technical support to internal website content contributors, including site department heads. Rely on Web Content Manager for backup.
• Assist Web Content Manager with monitoring and responding to end-user feedback received via the Webmaster mailbox. Coordinate communication with content managers and Customer Service departments regarding technical and customer service-related inquiries.
• Work closely with Customer Service departments to coordinate help desk requests.

Training

• Identify and coordinate monthly training for content contributors, including the creation of new user accounts and scheduling of monthly training.
• Respond to training related inquiries generated via telephone and e-mail.
• Modify training material and course agenda when needed, including site pages and documents for distribution to content contributors.

What You Bring

• Knowledge of basic Internet technology and operations including:
• HTML, FrontPage, Dreamweaver
• Use of content management systems for website content
• Advanced familiarity with Microsoft Office Suite, including:
  • Word: Creating reports, project documentation, and correspondence
  • Excel: Tracking user requests, organizing information
  • Access: Creating and using relational databases
  • PowerPoint: Creating presentations for reporting and educational purposes
• Knowledge with Armed Forces Public Information Management System (AFPIMS)
• Excellent interpersonal, organization, time management, and communication skills
• Commitment to customer service
• Best practices regarding web design and usability

What We Offer

VDT offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement