Wealth Services Specialist

HSBC; Buffalo (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Wellness Hub

Volunteerism policy

Matching gifts

Sustainability initiatives

Employee Resource Groups

Job summary

HSBC in the United States is seeking a Wealth Services Specialist to provide account support and execute domestic and international securities orders for the WPB Premier client base, with bilingual communication to clients and internal partners.

You will handle buy/sell orders, process account maintenance, initiate forms, assist with tax reporting, and coordinate with Wealth Centers, WRMs, Compliance and Operations to deliver accurate, timely service.

Qualifications

• Experience in financial services industry or equivalent.
• Strong knowledge of investment products, markets, and related regulations.
• Well-spoken and well written, with a people-focused attitude.
• Ability to manage multiple and changing priorities with tact, diplomacy, and confidentiality.
• Second language skills (Mandarin, Spanish, or Portuguese) are a plus.
• Licensing as a Registered Representative: Series 7 and Series 66 mandatory; S63/65 preferred.

Responsibilities

• Attend phone line queues and service clients in two languages.
• Receive and execute buy/sell orders for equities, options, fixed income, structured products, mutual funds, and foreign currency.
• Perform account maintenance services upon client request.
• Initiate Forms (IRA distributions, ACH, Journal, etc.).
• Support clients for tax reporting needs.
• Support Premier brokerage trade inquiry/correction requests.
• Support Premier brokerage for corporate reorgs election completion.
• Support Middle Office and Operations on all trade related matters and reports.
• Support Sales Management and Regulatory Compliance.
• Respond to regulatory inquiries as needed.
• Receive, review, and analyze a variety of reports and documents for accuracy.
• Maintain proper desk activity record.

Skills

Investment products knowledge

Customer service oriented

Multilingual communication

Prioritization and multi-tasking

Regulatory knowledge

Tools

Series 7

Series 66

S63/65

Job description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

This role primarily provides account support services and trade execution to the WPB Premier client base, including advisor-led and Self-Directed via phone and email. The Specialist also supports inquiries from Wealth Centers and internal clients such as WRMs (Wealth Relationship Managers), Wealth Operations staff, Compliance and Sales Management. Responsible for receiving and executing domestic and international securities orders and providing accurate information and brokerage account servicing to clients, internal and external, and in multiple languages.

The WPB Services Desk covers the full span of the WPB client continuum; therefore, Specialists may also cover for HNW (High Net Worth) client order entry and customer service support as needed.

As a Wealth Services Specialist, Your Responsibilities Will Include

• Attend phone lines queues, service clients accordingly, efficiently within existing guidelines in both languages
• Receive and execute buy/sell orders for equities, options, fixed income, structured products, mutual funds, and foreign currency
• Perform account maintenance services upon client request
• Initiate Forms (IRA distribution, ACH, Journal, etc.)
• Support clients for tax reporting needs
• Support Premier brokerage trade inquiry/correction requests
• Support Premier brokerage for corporate reorgs election completion
• Support Middle Office and Operations on all trade related matters and reports
• Support Sales Management and Regulatory Compliance
• Respond to regulatory inquiries as needed
• Receive, review, and analyze a variety of reports and documents for accuracy
• Maintain proper desk activity record

You’ll likely have the following to succeed in this role:

• Experience in financial services industry or equivalent
• Strong knowledge of investment products, markets, and traditional and non-traditional service providers as well as regulations affecting area of responsibility
• Well-spoken and well written, with a people-focused attitude
• Ability to manage multiple and changing priorities with tact, diplomacy, and confidentiality
• Having a second language is a plus: Mandarin, Spanish, or Portuguese
• Licensed Registered Representative, Series 7 and Series 66 mandatory, in addition S63/65 preferred

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.

• We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.
• an industry-leading volunteerism policy
• a generous matching gift program
• a comprehensive program of immersive Sustainability and Climate Change Initiatives
• You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.

We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.