Wealth Services Associate: Client Experience & Accounts

UBS; Charlotte (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

UBS Wealth Advice Center in Charlotte, NC and Dallas, TX seeks a dedicated Account Maintenance professional to deliver high-quality client service and accurate account servicing. You’ll resolve inquiries, process maintenance, and ensure regulatory compliance across trust, estate, custodial, corporate, and power of attorney accounts.

Join a collaborative team supporting Financial Advisors and clients nationwide, with a focus on risk-aware processing, strong documentation review, and education of

Qualifications

• Bachelor's degree or equivalent experience in wealth management, banking, financial services, operations, or client service.
• Strong attention to detail and commitment to accuracy.
• Excellent problem-solving and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective written and verbal communication skills.
• Experience reviewing financial documents and servicing client accounts preferred.
• Completed the SIE at least 30 days before joining UBS.
• Series 7 and Series 66 required (or must be obtained within 120 days of start date).
• Proficient with Microsoft Suite Applications, including Outlook, Word, and Excel.
• You're curious to explore how AI can improve how we build, deliver, and optimize workflows with sound judgment.

Responsibilities

• Deliver exceptional client service by resolving requests accurately and professionally.
• Serve as a primary contact for clients, Financial Advisors, and partners to address servicing needs.
• Process account maintenance activities such as profile updates and ownership changes.
• Review client documentation for trust, estate, custodial, corporate accounts and ensure compliance.
• Identify and resolve documentation issues while maintaining quality and risk controls.
• Support account lifecycle events, operational processing, and remediation activities.
• Educate clients on account services, digital capabilities, and available solutions.
• Maintain accurate records and adhere to UBS policies and regulatory requirements.

Skills

Attention to detail

Problem solving

Organizational skills

Multitasking

Written communication

Verbal communication

SIE

Series 7

Series 66

Financial services experience

Education

Bachelor's degree or equivalent experience in wealth management, banking, financial services, operations, or client service

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

UBS Wealth Advice Center in Charlotte, NC and Dallas, TX seeks a dedicated Account Maintenance professional to deliver high-quality client service and accurate account servicing. You’ll resolve inquiries, process maintenance, and ensure regulatory compliance across trust, estate, custodial, corporate, and power of attorney accounts.

Join a collaborative team supporting Financial Advisors and clients nationwide, with a focus on risk-aware processing, strong documentation review, and education of